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Old 10-04-2011, 11:17 AM   #1
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How many are having to make return trips to dealer for repairs to their Crusader

I have a 2012 Crusader 320RLT that I bought in 7/11. I have taken 4 trips of 1500 mls or more and every time I came back home I had to take my trailer back to the dealer.
First trip to the dealer the sound bar had to be reattached because it fell out. The black tank flush had to be repaired because of major leak in basement compartment. Lost gray water valve handle.
Second trip to dealer had to replace Microwave because glass fogged up. Lost black water and another gray water handle.
Third and forth time is was more nick nack problems.
Taking a trip around the end of Oct. and wonder if I'm going to have to visit the dealer again.
How many more happy Crusader owners are on first name bassis with you RV service department?
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Old 10-04-2011, 12:05 PM   #2
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Southernsky, Welcome to my world. Yes we are on a first name basis with our dealer now. We bought our 320RLT in April and it has been to the shop 3 times also, the last time it was there for 4 wks during the summer. To fix the AC, gaps around slide outs, replaced sound bar, TV, microwave, fix Refrigerator, fixed awning, just to name a few things. We are hoping were done with everything but I did notice the drain from the gray tank is leaking when you take the cap off also??? Will See ???
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Old 10-04-2011, 12:09 PM   #3
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All I'm going to say (and I got wrapped on the knuckles before) is that, it's a darn good thing that PTM has such good customer service because it certainly appears that there are a lot of problems with these units. There, I said it again. Let the sparkes fly.
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Old 10-04-2011, 01:06 PM   #4
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There isn't that much difference between how one camper is made from another, they are built with the cheapest materials available and by the cheapest labour. So why should anyone expect a different result?
Regardless how much PT owners like to brag about their units , there is really only small improvements. The components are identical.
We really like our Flagstaff, and wouldn't trade it for a Crusader, as I don't like their small basement, but I also realise my camper is far from perfect. You get what you pay for, and these campers are pretty inexpensive.
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Old 10-04-2011, 01:30 PM   #5
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Originally Posted by Rugged Brown View Post
All I'm going to say (and I got wrapped on the knuckles before) is that, it's a darn good thing that PTM has such good customer service because it certainly appears that there are a lot of problems with these units. There, I said it again. Let the sparkes fly.
There don't seem to be anymore problems with Prime Time than with other campers. Customer service seems to be on top of things better than other products.
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Old 10-04-2011, 01:40 PM   #6
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Originally Posted by Rugged Brown View Post
All I'm going to say (and I got wrapped on the knuckles before) is that, it's a darn good thing that PTM has such good customer service because it certainly appears that there are a lot of problems with these units. There, I said it again. Let the sparkes fly.
Don't know if the problems are more than other manufacturers...they sure seem to have pretty good customer service.

I'd would still prefer NOT to have to find out the level of quality of the customer service.

Dave
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Old 10-04-2011, 01:47 PM   #7
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Another thought...I'd much rather fix some of the problems I can with dealer supplied parts as needed.

You just need to be relatively handy and have some tools. That's way better than having your camper sitting on the dealers lot waiting for parts/service. Granted some repairs can only be done at the dealer.

Dave
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Old 10-04-2011, 02:15 PM   #8
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Another thought...I'd much rather fix some of the problems I can with dealer supplied parts as needed.

You just need to be relatively handy and have some tools. That's way better than having your camper sitting on the dealers lot waiting for parts/service. Granted some repairs can only be done at the dealer.

Dave
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Most of their problems sound like "new camper bugs". I'm sure they'll get 'em worked out. If not PT will take care of them.
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Old 10-04-2011, 02:37 PM   #9
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a couple very simple problems that I could have fixed myself for only a couple $$ but since my dealer is very close and since Prime Time management contacted me directly after reading my questions posted on this forum I decided to let the dealer do it.

BT
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Old 10-04-2011, 05:24 PM   #10
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Oh yeah...PrimeTime management did contact me one time the first time I had to bring it back to the shop to tattle on the dealers shop but that was about it. When I complained again they said sent us your phone number and will contact you, guess they relized they talked to me already and never called the second time.

I hear all this talk about how good PrimeTime contacts are, maybe they should try being a little more conscious of their product and put in a little more quality workmanship.
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