Originally Posted by EXGMTech
I have trouble with what he said about pollutants/rain being the cause
simply because before our 5er we had a 20' boat (gelcoat) purchased new that I kept up (wash/wax) the same as the 5er and after 5 years when we sold it the finish looked like new, no fade whatsoever.
I'm affraid that I agree with you assessment about the underlying lack of support.
I regularly washed and waxed my rig to avoid this very problem. It was fine and seemed to appear almost overnight.
If i can post some photos I'll show some of the damage and the hard cover that prevents damage to the rest of the gelcoat. There isn't enough extrension to completely cover the front cap and guess where the damage is???
The only good news my local service center has gotten the factory service rep to uphold his promise to provide a set of replacement decals, even thought he tried to deny. Thank goodness for email copies...
I have to say the dealer I worlked with and the local repair center have been great. Any delays they experienced was due to the slow response from the factory. It's only when I try to deal with the factory and service in particular that I get the run around, or simply no contact at all.
My goal is to get this fixed and hopefully never have to deal with the Forest River factory again. We love this 5th wheel trailer but have talked about moving to another manufacturer to get away the absolutely terrible customer service.