I had zero issues getting my rig dealt with. I feel extremely fortunate, my dealer is just outstanding. Rick simply asked that I bring the rig into the dealer so that they could take pictures and submit the claim. I took them myself and forwarded them to the dealer. Within 24 hours I was authorized. Initially they were going to only authorize the repair up to a particular amount, which my dealer ensured me they could get the painting done with. However; that would not have included the decals. I then reached back out to PT and the decals were sent free of charge.
I do actually believe the approach has something to do with the results. I think PT has latitude in how they deal with these issues. It's obvious that in the case of this fading out they are handling each case individually. That's not to say it is right or wrong.
I did report the issue the very first time I saw it, last winter. I then followed their requests of first trying to wash/wax it etc. I took pictures all throughout the process and sent them all as part of the claim.
2015 F-350 SRW 6.7 PSD
2014 Crusader 295RST
1 Fantastic DW
1 Amazing DD
1 Beagle that will be missed (RIP Zeus)