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Old 12-06-2015, 06:28 AM   #41
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I had heard that if it started fading before the 2 year mark of sale they would cover it. After 2 years it's on you! Not sure if that's there hard and fast rule or what though?
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Old 12-06-2015, 08:36 AM   #42
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I have to challenge your opinion about the approach. When manufacturer claimed the damage fell under the clause "all surface damage caused by environmental effects voids the warranty".

Just what approach would you use to challenge that claim.
I was never told that, I simply approached a rep @ a local RV show & explained what was going on....he agreed it should not happen @ 16 mos. old. He told me he would pull some strings & see what he could do. It took numerous phone calls but I got the repaint......I never blasted anyone...that's the approach I was speaking of.
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Old 12-06-2015, 08:54 AM   #43
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I'm glad you had a company rep that stood behind you. At 16 months in, I was told I was lucky it lasted that long. But sorry you're on your own. (From the company). My dealer did what he could but was stone walled too. I'm just glad not everyone has had to deal with Oregon factory folks.
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Old 12-06-2015, 06:30 PM   #44
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I had zero issues getting my rig dealt with. I feel extremely fortunate, my dealer is just outstanding. Rick simply asked that I bring the rig into the dealer so that they could take pictures and submit the claim. I took them myself and forwarded them to the dealer. Within 24 hours I was authorized. Initially they were going to only authorize the repair up to a particular amount, which my dealer ensured me they could get the painting done with. However; that would not have included the decals. I then reached back out to PT and the decals were sent free of charge.


I do actually believe the approach has something to do with the results. I think PT has latitude in how they deal with these issues. It's obvious that in the case of this fading out they are handling each case individually. That's not to say it is right or wrong.


I did report the issue the very first time I saw it, last winter. I then followed their requests of first trying to wash/wax it etc. I took pictures all throughout the process and sent them all as part of the claim.
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Old 12-06-2015, 08:34 PM   #45
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I did the same trying to work through the problem via my dealer. He stood by us until Forest River shut the door on negotiations.

At no time did I approach this resolution showing aggression or to place blame of poor workmanship.

I really believe that given a chance to do the right thing, a good company will step up. I have since learned that's not always the case. I won't change my approach because I've been proven right more often than not, and I can live with that.
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Old 12-08-2015, 02:56 AM   #46
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I have to challenge your opinion about the approach. When manufacturer claimed the damage fell under the clause "all surface damage caused by environmental effects voids the warranty".

Just what approach would you use to challenge that claim.

Although you are posting in the prime time area your rig is not prime time so that accounts for the different warranty approach. Most who have dealt with prime time directly are getting this covered within a certain number of years. Considering there is a 1 year warranty I think they are extending within reason but that is no comfort to those who fall outside the coverage window.


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Old 12-08-2015, 11:19 AM   #47
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Understood, I thought I was on the Forest River users group.

Again I'm happy to know that somewhere in this industry quality customer support exist.

Happy Holiday to all. I'll slip out the backdoor of this thread.
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Old 12-09-2015, 01:38 PM   #48
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It is a shame that FR doesn't always take care of this, ran into a neighbor camping they have a 2012 and at the Frog event FR agreed to replace their entire nose while they were there even paid one night for a hotel? I guess it depends on who you talk to and what mood they are in.


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Old 12-13-2015, 09:27 AM   #49
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So I got my rig back yesterday and it was painted but not how I thought it was going to be done nor how the service advisor explained it to be done either. They just masked off my old decal and painted the hole front cap all around it. Is this how everyone else got there front cap painted under warranty? I was told they would remove old decal and paint, clear coat, then install a new graphic??
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Old 12-13-2015, 09:31 AM   #50
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So I got my rig back yesterday and it was painted but not how I thought it was going to be done nor how the service advisor explained it to be done either. They just masked off my old decal and painted the hole front cap all around it. Is this how everyone else got there front cap painted under warranty? I was told they would remove old decal and paint, clear coat, then install a new graphic??
Ekk gads no way! My old decals removed, repainted (single stage) & new decals. I wasn't happy about the single stage but beggars can't be choosers. Still looks a ton better than before.
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