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Old 12-13-2015, 10:12 AM   #51
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I didn't think masking it off was correct. Thanks for confirming
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Old 12-13-2015, 01:11 PM   #52
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So I got my rig back yesterday and it was painted but not how I thought it was going to be done nor how the service advisor explained it to be done either. They just masked off my old decal and painted the hole front cap all around it. Is this how everyone else got there front cap painted under warranty? I was told they would remove old decal and paint, clear coat, then install a new graphic??

NOT the right way that's for sure! Eventually, the paint may start to peel & lift around the edge of the decal because you can never sand close enough to the decals to get proper adhesion. I would go on record with your dealer that you're not happy.
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Old 12-13-2015, 01:30 PM   #53
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That is most definitely wrong and in the long run will cause more issues than you can shake a stick at.


I will pick up my rig in 2 weeks, if they tried that on me I'd not tolerate it.
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Old 12-13-2015, 08:32 PM   #54
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Great! Can't wait to battle it out some more with my dealer. I'll keep you posted.
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Old 12-14-2015, 11:12 AM   #55
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I had heard that if it started fading before the 2 year mark of sale they would cover it. After 2 years it's on you! Not sure if that's there hard and fast rule or what though?
That is horrible, I was just looking at a 2013 290RLT which has the faded cap and when I told the dealer it was a deal breaker, and they said all they would do is compound it, but would not even consider fixing it. I am not sure what it would cost on your own to replace or repair the cap and then get all the decals but I would assume that would cost several thousand dollars?
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Old 12-16-2015, 10:15 PM   #56
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I pick up my rig in the morning. I was told by my dealer that the decals are not a match for what they took off, but they think they will look OK. If I am not pleased I'll remove them or some of them to make it look the way I want. I did ask if it was completely painted and they confirmed it was. We will see.
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Old 12-17-2015, 07:26 AM   #57
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Probably the set for the white trailer with brown cap. That's what I got and they look fine.


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Old 12-17-2015, 02:54 PM   #58
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Picked up the rig this morning and overall I am pleased. The paint job is reasonably good. They didn't do as quite a neat of a job of masking around the edge of the cap as I would like. There is bleed into the caulking etc. Not overly bad though. The actual paint job itself seems good.

PT didn't send an exact match set of decals compared to those that were removed. My dealer did a good job of installing what was sent. They were forced to cut some slits out of them to make them adhere properly around the curved parts of the cap and I think they did OK. Considering this did not cost me one cent I cannot really complain, especially since my rig is 2.5 years old.

It took quite a bit of legwork on my part between PT and my dealer to make this all happen but not once was I under the impression that PT wasn't going to stand behind their product.

This is now in the rearview. Time to get camping, we are heading to our annual NYE trip a few days early. Sadly there will be no snow to camp in, but the unseasonably warm weather will be a nice treat.
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Old 12-17-2015, 05:47 PM   #59
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Originally Posted by another_newfie View Post
Picked up the rig this morning and overall I am pleased. The paint job is reasonably good. They didn't do as quite a neat of a job of masking around the edge of the cap as I would like. There is bleed into the caulking etc. Not overly bad though. The actual paint job itself seems good.

PT didn't send an exact match set of decals compared to those that were removed. My dealer did a good job of installing what was sent. They were forced to cut some slits out of them to make them adhere properly around the curved parts of the cap and I think they did OK. Considering this did not cost me one cent I cannot really complain, especially since my rig is 2.5 years old.

It took quite a bit of legwork on my part between PT and my dealer to make this all happen but not once was I under the impression that PT wasn't going to stand behind their product.

This is now in the rearview. Time to get camping, we are heading to our annual NYE trip a few days early. Sadly there will be no snow to camp in, but the unseasonably warm weather will be a nice treat.

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Old 12-17-2015, 05:51 PM   #60
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I wasn't overly pleased with how mine came out, as I'm very picky with body work/ paint finishes but......it looks a ton better than it did before & it only cost me about 1/2 tank of fuel with drop off/ pick up so yes I'm satisfied.....got 4 coats of wax by the end of this season & now covered.
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