Reply
 
Thread Tools Display Modes
Old 05-27-2013, 06:18 PM   #1
Junior Member
 
Join Date: May 2013
Posts: 11
New 2013 Avenger 26BH TED - Poor QA?

We just finished our first campout with the new 2013 Avenger 26BH Touring and we had a great time. However, we had some problems that got me worried about the quality / quality assurance of the Prime Time. Has anybody else had issues like this with Prime Time? Should I be worried?

Issues so far.

- Gray water level indicator does not work. (Warranty work)
- TV power supply no longer works (replaced with Radio Shack power supply and called Legend for a replacement)
- DVD did not play on TV. Took DVD off the wall and found that the DVD video cable was plugged into the video IN instead of OUT.
- The door is really difficult to open / close. The handle seems to stick when closed and you really have to slam it hard to make it close. (Warranty work)
- The Velcro on the back of the dining room bench seat cushions came off the wood. Not a big deal, but adds to the poor quality worry.
- (edit) Missing screws on a few blind holding tabs.

Not really a manufacturing issue, but not sure how to fix. Any thoughts?
- The tub does not have any lip on the non-wall side so water just runs over the edge on onto the floor. I was thinking some weather stripping here may work on redirecting the water or I could always ensure I level to one side.

Thanks,

FlyDye
__________________

__________________
flydye is offline   Reply With Quote
Old 05-27-2013, 06:31 PM   #2
Senior Member
 
kho6658's Avatar
 
Join Date: Nov 2012
Location: Austin, TX
Posts: 219
My kids have a hard time opening and closing the door, but really not a problem for me or DW. Yes I have noticed that the Velcro was coming off but easy fix from home depot with better quality velcro. I'm still very happy with the quality of it. It took me 9 months of looking at others and very happy with my decision.
__________________

__________________
2016 Freedom Express 28SE
2017 F350 Lariat

Days Camped 2017 - 33
Days Camped 2016 - 35
kho6658 is offline   Reply With Quote
Old 05-27-2013, 07:33 PM   #3
Junior Member
 
Join Date: May 2013
Posts: 11
Quote:
Originally Posted by kho6658 View Post
My kids have a hard time opening and closing the door, but really not a problem for me or DW. Yes I have noticed that the Velcro was coming off but easy fix from home depot with better quality velcro. I'm still very happy with the quality of it. It took me 9 months of looking at others and very happy with my decision.
Thank you for the info. We also looked around for a long time before we found the Avenger. We really do like it, but we ran into these problems. The more time it spends at the shop, the less time my family can use it for camping! Hopefully after I get these items fixed we will be problem free.
__________________
flydye is offline   Reply With Quote
Old 05-28-2013, 04:44 PM   #4
Senior Member
 
kho6658's Avatar
 
Join Date: Nov 2012
Location: Austin, TX
Posts: 219
Quote:
Originally Posted by flydye View Post
Thank you for the info. We also looked around for a long time before we found the Avenger. We really do like it, but we ran into these problems. The more time it spends at the shop, the less time my family can use it for camping! Hopefully after I get these items fixed we will be problem free.
I'm with you on loseing time camping when its in the shop. Unless its something that I can't fix myself, I won't take in for warranty because of the time that it takes for me to get it back to the dealer. My dealer is about an hour from my house and the time it would take me to get it out of storage to the dealer is a pain. I have been lucky that I have only had to make one trip back to the dealer.
__________________
2016 Freedom Express 28SE
2017 F350 Lariat

Days Camped 2017 - 33
Days Camped 2016 - 35
kho6658 is offline   Reply With Quote
Old 05-28-2013, 10:10 PM   #5
Senior Member
 
Join Date: Nov 2011
Location: Brewerton, NY
Posts: 329
I had a similar issue with my bathtub in my lacrosse, got a drip guard from Home Depot, applied with some caulk, problem solved.


As far as the other issues , I think you will find little issues with any new camper, I know I did, but Prime Time went above and beyond to correct the issues and I have been extremely happy with the level of service I have received.
__________________

2015 Dodge 2500 Big Horn 4x4 6.4 HEMI
2015 Grand Designs Reflections 323 BHS
Reese 16K Quick Slide with Factory Rail Kit Option
kozzy is offline   Reply With Quote
Old 06-26-2013, 09:07 PM   #6
Junior Member
 
Join Date: May 2013
Posts: 11
Update-

Got the trailer back from the dealer and they had to take the black cover/corrugated plastic off the bottom of the trailer to fix the gray water tank. They also said they found some water damage (I only use the tub once to give my son a bath) due to some sealant missing from the factory. Unfortunately, the dealership did a horrible job putting the bottom back on… (Missing foam, wires hanging around, sagging cover, etc.).

I didn’t accept it from the dealership the first time around and they patched it up better, but it’s still not right.

I have a call into Primetime (left a voicemail) to discuss what my options are, if I have any..


Kozzy - Thanks! I'll give that a try. sounds exactly what I'm looking for.
__________________
flydye is offline   Reply With Quote
Old 06-27-2013, 03:31 PM   #7
Junior Member
 
Join Date: May 2013
Posts: 11
Update

Update-

Talked with Roger from Prime Time. What an awesome guy! He made some recommendations that Iím going to try which involve following a nice escalation process. Basically try talking with the service manager, if that doesnít work Roger will try to talk with the server manager and if all else fails I can bring the trailer to Prime Time's service center located in Elkhart, IN (Only 3 Ĺ hours away) and they'll make it right.

It is nice to know that Prime Time looks out for their customers.
__________________
flydye is offline   Reply With Quote
Old 07-04-2013, 03:55 PM   #8
Senior Member
 
kho6658's Avatar
 
Join Date: Nov 2012
Location: Austin, TX
Posts: 219
I'm having an issue with my shower. Now on two trips when someone takes a shower, the water that hits the front shower wall runs down the wall to the base on the tub and onto the floor. I'm currently camping and this morning I had to raise the right side of the camper to make sure the water doesn't drip out onto the floor. Anyone had this issue?
__________________
2016 Freedom Express 28SE
2017 F350 Lariat

Days Camped 2017 - 33
Days Camped 2016 - 35
kho6658 is offline   Reply With Quote
Old 07-07-2013, 07:02 PM   #9
Junior Member
 
Join Date: May 2013
Posts: 11
Quote:
Originally Posted by kho6658 View Post
I'm having an issue with my shower. Now on two trips when someone takes a shower, the water that hits the front shower wall runs down the wall to the base on the tub and onto the floor. I'm currently camping and this morning I had to raise the right side of the camper to make sure the water doesn't drip out onto the floor. Anyone had this issue?
Yes. Myself and Kozzy (in his lacrosse) has had this problem. I have not had a chance to try it yet, but Kozzy purchased a drip guard from Home Depot, applied with some caulk, and it solved his problem.
__________________
flydye is offline   Reply With Quote
Old 07-08-2013, 06:52 PM   #10
Senior Member
 
kho6658's Avatar
 
Join Date: Nov 2012
Location: Austin, TX
Posts: 219
Thanks I'll give it try. We have another trip planned in a week.
__________________

__________________
2016 Freedom Express 28SE
2017 F350 Lariat

Days Camped 2017 - 33
Days Camped 2016 - 35
kho6658 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:19 AM.