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Old 01-20-2015, 01:53 PM   #1
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Positive Primetime Customer Service Experience!!!

This may not be a big deal to many people out there, but in a world where we tend to always hear about the negative experiences and not so much the positives, I thought it necessary to Praise Primetime's Customer Service Department.

I had submitted a parts request through their website in regards to ordering cabinets doors for the Dinette Storage area for our 2012 Lacrosse 318BHS as ours did not have them like the newer models do.

Literally fifteen minutes later, I got an email response back from Rick Koelndorfer stating they were available, the cost, shipping, etc... and if I would like them to let him know and he would have a Parts Representative call me to complete the order.

The reply I sent the following morning was followed up on within an hour by a very polite young lady named Rebecca who knew all of my information previously submitted, exactly what I wanted, verified that she had answered all of my questions and completed the order quickly. She said everything would ship out the next day.

The customer service was Great, and like I said in my opening, it probably isn't a big deal to most, but we always hear about the bad and not the good when there really are still a lot of good cases out there.

Thanks to Primetime for the Good Service and our Travel Trailer that we feel is a Quality Product.
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Old 01-20-2015, 05:26 PM   #2
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Great report, Ashley!
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Old 01-20-2015, 05:38 PM   #3
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That's great to hear positive service experiences. Most folks who have them don't share.
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Old 01-20-2015, 06:15 PM   #4
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A Positive experience is more important than a negative one. Thanks for posting yours.
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Old 01-20-2015, 06:28 PM   #5
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Good to hear these stories sometimes. I too had a very positive experience working with the folks at prime time directly. They were outstanding and very quick to get back to me and even follow up. Wish I could say the same for my local dealer! The complete opposite!
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Old 01-21-2015, 01:50 PM   #6
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This will definitely show I am a newbie to the RV world, but what is Primetime?
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Old 01-21-2015, 01:55 PM   #7
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Quote:
Originally Posted by tenamca View Post
This will definitely show I am a newbie to the RV world, but what is Primetime?
Prime Time Manufacturing, Manufacturers of travel trailers, fifth wheels and toy haulers

It is its own manufacturing company but I guess technically owned by the same parent company as Forest River so it tends to be considered or lumped in with Forest River.

I may not have explained that exactly correct, but that is kind of the way I perceive it.

Someone with more inside knowledge than I have will come along and explain it better if I missed it the first go around.

EDIT: A Division of Forest River Inc. A Berkshire Hathaway Company
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Old 01-21-2015, 03:44 PM   #8
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Thanks. It helps to hear POSITIVE reports too!
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Old 01-21-2015, 05:59 PM   #9
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This is the reason I bought a Prime Time product. I toured the Sanibel & Crusader plant at the last Rally and I feel they care about their Customers and the RV that they build. I know you will always have some issues when you buy new but is reassuring to know they stand behind what they build.
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Old 01-21-2015, 08:27 PM   #10
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yes its good to hear a dealer has couster care in mind
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