Positive Primetime Customer Service Experience!!!
This may not be a big deal to many people out there, but in a world where we tend to always hear about the negative experiences and not so much the positives, I thought it necessary to Praise Primetime's Customer Service Department.
I had submitted a parts request through their website in regards to ordering cabinets doors for the Dinette Storage area for our 2012 Lacrosse 318BHS as ours did not have them like the newer models do.
Literally fifteen minutes later, I got an email response back from Rick Koelndorfer stating they were available, the cost, shipping, etc... and if I would like them to let him know and he would have a Parts Representative call me to complete the order.
The reply I sent the following morning was followed up on within an hour by a very polite young lady named Rebecca who knew all of my information previously submitted, exactly what I wanted, verified that she had answered all of my questions and completed the order quickly. She said everything would ship out the next day.
The customer service was Great, and like I said in my opening, it probably isn't a big deal to most, but we always hear about the bad and not the good when there really are still a lot of good cases out there.
Thanks to Primetime for the Good Service and our Travel Trailer that we feel is a Quality Product.