I had heard about the excellent customer service from Prime Time. When I had to decide between a few travel trailers, it was the reputation for good customer service that made me go with the Prime Time Tracer 2670.
Nothing major....just a few questions that I needed help with. Also, my unit did not have an owners manual. After calling Prime time, Roger Stickel responded to help me, patiently answering all of my concerns. A new manual was express mailed to me and Roger sent e-mails with explanations to my many questions. He even offered to resolve any questions by phone if I wanted. Roger sent e-mails with diagrams and and step-by-step instructions. Just based on the excellent treatment, I would only consider Prime Time/Forest River Inc. products if I decide to upgrade.
In addition, My wife and I are new to RV'ing, so one could only imagine the many questions that we had. Roger Stickel went above and beyond to ensure our satisfaction with with an already great product!
2014 F150, Supercrew, 3.5L Eco-Boost, 3.73, Max Tow
2012 Prime Time Tracer 2670 BHS