Prime Time has Impressed me Yet again..
Once again, prime time customer service has reinforced my decision to go its their unit. On my trip to Florida a couple weeks back, I opened my drawer under my stove, and it fell off end rails. After inspecting the, I noticed the rail was broke. This was on he list for them to fix, but they missed it..no big deal. I emailed them, and Shane said to measure it and they would get one out to me, as I said I would be able to do the repair with the parts.
So, I measured it, and emailed Shane back with the info, and I also inquired about purchasing a new hub cap and spare tire cover because I lost mine on the road during the drive down there, and I wanted exact matches...
What arrives today in a box....the rails I need, a new spare tire cover, and a new hub cap....NO CHARGE! I'm very impressed, I was fully prepared to pay for the cover and hub cap, loss over the road is not a warrantee issue.. I was surprised I didn't have to. A plus again MR. Rank. You guys have gone above and beyond once again, and I can never say enough nice things about your organization on my journeys.
Thanks again..
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2015 Dodge 2500 Big Horn 4x4 6.4 HEMI
2015 Grand Designs Reflections 323 BHS
Reese 16K Quick Slide with Factory Rail Kit Option
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