Prime Time has Impressed me Yet again..
Once again, prime time customer service has reinforced my decision to go its their unit. On my trip to Florida a couple weeks back, I opened my drawer under my stove, and it fell off end rails. After inspecting the, I noticed the rail was broke. This was on he list for them to fix, but they missed it..no big deal. I emailed them, and Shane said to measure it and they would get one out to me, as I said I would be able to do the repair with the parts.
So, I measured it, and emailed Shane back with the info, and I also inquired about purchasing a new hub cap and spare tire cover because I lost mine on the road during the drive down there, and I wanted exact matches...
What arrives today in a box....the rails I need, a new spare tire cover, and a new hub cap....NO CHARGE! I'm very impressed, I was fully prepared to pay for the cover and hub cap, loss over the road is not a warrantee issue.. I was surprised I didn't have to. A plus again MR. Rank. You guys have gone above and beyond once again, and I can never say enough nice things about your organization on my journeys.
2015 Dodge 2500 Big Horn 4x4 6.4 HEMI
2015 Grand Designs Reflections 323 BHS
Reese 16K Quick Slide with Factory Rail Kit Option