IMO your best chance with primetime is to contact Shane Imus or the RVguy on this forum (Jeff Rank).
If you feel the need to and/or your dealer is General rv (they sell a lot of pt units so im guessing) contact the corporate and go up as high up as you can.
I had a very bad
relationship with my dealer and made it into a good one.
What a story line I dealt with...dealers, Rv manufactures and the manufactures who make products for the rv mfg. Just to get things fixed sometimes. UGH
Prime time does make a good unit, better then most (grading on the rv qc curve)and has good service.
But then again Im not to fond of there "floorbrace" plastic weave darco wrap on some of the slideouts.