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Old 02-25-2014, 03:23 PM   #11
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Mine has also been at the dealer since the week before Christmas, today I called to see if all the items had been fixed and was told that primetime would not cover box cutter cuts in our awning as they were not seen during the PDI. We didn't see them until the third time we went out and deployed the awning for the first time, there are two cuts exactly one revolution of the drum from each other first one 1.25", second one 3/4". I am having dealer get the fabric for me and they indicated they would work with me on the labor but if I had known this it would have taken me two days to complete the PDI to insure no unseen defects.
They repaired the slideout wear read taped,
I believe these slide outs are manufactured by lippert or are they built by primetime.

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Old 02-25-2014, 04:21 PM   #12
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I would have called PT directly. I've had a dealer tell me PT denied a claim. I contacted PT directly and found the claim was never submitted. Dealers say lots of things. Better to contact PT. It's their warranty.

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Old 02-25-2014, 04:24 PM   #13
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Originally Posted by irishrv View Post
I would have called PT directly. I've had a dealer tell me PT denied a claim. I contacted PT directly and found the claim was never submitted. Dealers say lots of things. Better to contact PT. It's their warranty.
It's not always the case, but I've found that the communication between my dealer and Sabre was laughable, at best. No wonder a simple decision took a week+.
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Old 02-25-2014, 04:34 PM   #14
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When I found out the details I sent a customer service form to primetime, I will keep you advised of the outcome if any. I agree with what others have stated these units are exceptional and I would buy one again, hopefully with some fix to the slideout wear issue.
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Old 02-25-2014, 06:46 PM   #15
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A word to the wise. Never, ever take possession of or sign purchasing papers until all items found during a PDI are taken care of. Dealers are not your friend after they get your money and I have read hundreds of posts with issues from the owners that the dealer will not repair in a timely manner. Most of the time it takes months in the shop. Good Luck

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Old 02-25-2014, 08:10 PM   #16
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AMEN to that! Ours is still sitting at the dealer from the time of this original post, but hey we are making progress...we are down to one last issue. Hopefully by April we will have our trailer back. We have found that when you call the dealer and they tell you what is happening, immediately call your contact at Prime Time and have it verified. Several times we called Prime Time after speaking with the service dept only to find out a conflicting story. I do not understand why I need to do someone else's job just to bring resolution to this matter. I am learning a lot and will definitely do things differently should I get the opportunity to purchase a new trailer one day.
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Old 02-25-2014, 10:24 PM   #17
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IMO your best chance with primetime is to contact Shane Imus or the RVguy on this forum (Jeff Rank).
If you feel the need to and/or your dealer is General rv (they sell a lot of pt units so im guessing) contact the corporate and go up as high up as you can.

I had a very bad relationship with my dealer and made it into a good one.

What a story line I dealt with...dealers, Rv manufactures and the manufactures who make products for the rv mfg. Just to get things fixed sometimes. UGH

Prime time does make a good unit, better then most (grading on the rv qc curve)and has good service.
But then again Im not to fond of there "floorbrace" plastic weave darco wrap on some of the slideouts.
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Old 03-14-2014, 08:34 AM   #18
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We bought ours brand new last April. By October we had a laundry list of things that needed repair. It has been at the factory since the 3rd week in October. I am more than disappointed with this company. We were told we would have it back this week - now they are having transport problems and it will be 3 more weeks. Communication has only been one sided. They will not back up their repairs with an extended warranty. Such a shame because it really us a beautiful unit - just not put together very well. Anyone else having these issues??
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Old 03-14-2014, 09:51 AM   #19
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aimeejpb, that sounds like a terrible situation for sure. A few questions though. Did you have any repairs done at your dealer? If so, I can safely assume that they did not go well. Lastly, who have you been dealing with at PT? The experience you have had runs opposite to the experience many of us have went through.

Either way I do hope that everything is taken care of for you.
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Old 03-15-2014, 09:16 PM   #20
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Bought our Crusader last year from a dealing in October and used it for a month in which we created our warranty repair list. Took it to a dealer in our home state of Ohio in February and the Ohio dealer arranged all the warranty work other than the items that they said should have been addressed in the dealer inspection. Called the dealer in NY about these items and on my first call they agreed to have the Ohio dealer fix all but one of the items and write me a check for the cost. The other item, small crack at top of front, was worked out through coordination of the two dealers communicating with Prime Time and Prime Time agreeing to pay for the body work. Picked 5th wheel up last week from dealer and case is closed other than check from NY which I expect in the near future. Both dealers very courteous and customer focused so we are happy campers.

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