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Old 01-27-2014, 08:24 PM   #1
sji
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prime time warranty contact

Has anyone found anyone at Prime Time that truly is helpful in resolving warranty problems? My Crusader has been at the dealer for 10 weeks now and the dealer and Prime Time Warranty dept have not resolved the problems that were identified in our original PDI. These issues were original when the fifth was delivered to the dealer. We are at loss as to how to get these problems resolved between Prime Time and our dealer. We purchased in September, took delivery in October, used it once and the dealer told us to return it in November so all issues could be repaired. So far 2 problems have been repaired, but a long list remains for us to get our trailer back. Prime Time, according to the dealer, keeps asking for more photos and has yet to give approval for work to be completed. The dealer tells us all photos were sent and Prime Time responded that the unit is not in need of repairs. We are also waiting on furniture replacement and nothing has even been ordered yet. So, can anyone give us any or all contacts at Prime Time that have been helpful in resolving customer service issues. Thanks!
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Old 01-27-2014, 08:30 PM   #2
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Todd has been VERY helpful for my warranty issues 574-862-7109. He can check and see if the dealer has even submitted the claim and is absolutely great at customer service. Have your vin number when you call.
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Old 01-27-2014, 08:49 PM   #3
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prime time warranty contact

I would call the factory direct and start a case. You may be surprised but there have been a few prime time warranty claims and the dealer blames prime time but the customer contacted the factory and they have nothing from the dealer. Just recently too. I bought mine in December and found a bent pull out couch frame. Dealer ordered new one and was here in 4 weeks. And that was with the holiday too. They ended up swapping the hole couch. In my opinion there customer svc at my dealer and prime time have been fantastic. Not saying that's the case with yours, but definitely would call pt myself and see what they say. Let us know how it turns out.

Ps.. Just saw you were from Sewell, nj.. Who's your dealer??
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Old 01-27-2014, 09:03 PM   #4
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We have contacted Prime Time in the last week because we doubted the dealer had been making a real effort to resolve issues between them. Prime Time reassured us they would look into it, but today (according to the dealer) they spoke to Prime Time and PT is denying any thing is wrong with the unit. We have a major issue with the trim around 2 of our slides which are bowed in towards the center of the trailer and are rubbing raw the gel coat finish of the unit. The trip from Ind to PA for delivery has rubbed the gel coat off of the passenger side of the trailer. In addition the fabric under the slide is ripped and worn upon delivery of the unit (an ongoing thread on this forum). We also have 2 recliners that are not working and one with a rip and a broken dining room chair and the dealer has not even ordered the replacements yet. There are other minor problems as well.
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Old 01-27-2014, 09:21 PM   #5
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Got any pics? Is your dealer stoltzfus??
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Old 01-28-2014, 12:05 AM   #6
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We called Prime Time today and asked them to forward to us the pictures that the dealer sent to them. We are waiting for their reply. Regretfully I did not take any pictures of the trailer before we dropped it off to the dealer, but we may take the 30 mile trip over there to take some. Again at this time I do not want to name the dealer but if they do not get their act together soon I will post the name for every one to see!
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Old 01-28-2014, 01:40 AM   #7
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gettalawyernow They have your money and your trailer if I am reading this correctly.
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Old 01-28-2014, 05:45 AM   #8
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prime time warranty contact

If I'm understanding you correctly, your saying where the slide out comes in and meets the gel coat its rubbing there?? Isn't there a rubber gasket that runs he frame if your slide to seal it to the sidewall if the trailer??

The furniture I don't understand why they would order replacements. I there broke and they agree, they should have been ordered and here by now.

The bottom of the slides rubbing is a known problem with PT. They don't have a fix other than taping up the wear marks and I hear there getting away from the Darco wrap.

I would be all over prime time and the dealer making sure your getting the same stories. Sometimes it's better if you show up unannounced at the dealer and making some heads roll. If they have had it this long and your getting nowhere, that's crap. Ask for managers and if not the owner. Explain your situation like you have to all of us and see what there doing to make it right for you. They say the squeaky wheel gets oiled first, and sometimes that's what you have to do. There not gonna want you there making a scene in there showroom so hopefully this gets resolved.
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Old 01-28-2014, 07:56 AM   #9
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I would call prime time and ask for Shane Imus and have him handle the problem.
Best man there for talking to about problems IMO.
I had a furniture claim and pt said the mfg of the couch denied it.
I saw the denied paper work and called the mfg myself.
I had no problem getting my claim approved for a new cushion for the jacknife couch.
Kinda made me wonder how I got it approved with 1 call when my dealer and pt had weeks and were denied.
But then I too have the slide out wear issue that pt is calling it normal
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Old 01-28-2014, 08:23 AM   #10
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I completely agree about Shane Imus. He is just outstanding.

I've had a few warranty issues and each and every one of them has been dealt with on time and with no delays. I ALWAYS communicate with PT and my dealer at the same time. It keeps them both honest.

Be aware that the PT plant shut down yesterday due to weather and they are also shut down today.
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