Fellow FRF memeber crocus
recently started several threads where he found places on his unit that he felt needed additional caulking. I found his posts very insightful, so I started checking my tt out to do the same. Of course a disscusion came up on the proper caulk to use.
I needed to contact Prime Time on another issue so I thought I might as well ask them what caulk they rcommended. Brandon York, a Prime Time service tech, called me the next business day and we discussed what I was wanting to do and what caulk would be best to use. He insisted that he send me 2 tubes of the same caulk they use when building the trailers as well as 2 tubes of Dicor for the roof for future maintenance. I explained to him I wasn't looking for any freebies, just wanted to make sure I was using the correct caulk and that I was willing to pay for it. He stated that customer satisfaction was a priority at Prime Time and they are willing to do anything within reason, which includes sending me the caulk I need.
It seems too often we, myself included, are quick to complain when we think we are wronged and it's not often enough we give credit to those who deserve it. I won't go as far as saying I feel lucky that I have a manufacturer that is willing to stand behind their product and are willing to satisfy their customers because I feel that should be the norm. But I feel I should at least be as willing, or actually more willing, to acknowledge those that are trying to do their job correctly. In this case I do feel they are going above and beyond by sending the caulk I need at no charge.
I also won't go as far as saying that Prime Time makes a better trailer than anyone else, but so far I am very satisfied with mine. I will go as far to say their customer service has been second to none.
Thanks to Brandon York and Prime Time.