Originally Posted by wolfe4656
I tried the snail mail way about a month ago and never heard from anyone. It is a shame to invest so much money and be forgotten so soon. I may email them next. I think they are just waiting till my warranty runs out so they don't have to answer.
Send a email or call them! Sometimes it has taken me 2 or 3 emails on there website to get a response.
A few times I have not been to pleased with pt response to a problem,that I can think of at the moment.
1) a couch problem with my tracer I had. The mfg of the couch said no, so pt said no. I called the mfg of the couch and had no problem getting a replacement seat for the couch.
2) tracer sub-floor , the slide kept splinting off chunks of wood. PT said it was not a problem. One of the reason I traded the unit off.
3) slide-wear problem see link. note a year later pt made it right !!
Slide out /Underside wearing
Now other then that...( 3 outta several issues I have had with my 2 pt units)
PT HAS BEEN STELLAR in customer service taking care of me and my unit!!
The rv industry has a long way to go, shoddy workmanship and qc that you have to rate on a curve.