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Old 07-17-2014, 05:13 PM   #1
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Primetime like all others

Guess the enthusiasm of Primetime wanting to be the best has gone by the wayside. I remember when someone use to follow the forum to answer any questions and to help with problems. I've emailed them to ask a question about warranty and have yet gotten a reply. Not the first time emailed and no reply. Guess they've gone with the ways of other RV manufactures and in it for how many we can put out and don't worry about customer satisfaction. JMHO
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Old 07-17-2014, 07:00 PM   #2
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Guess the enthusiasm of Primetime wanting to be the best has gone by the wayside. I remember when someone use to follow the forum to answer any questions and to help with problems. I've emailed them to ask a question about warranty and have yet gotten a reply. Not the first time emailed and no reply. Guess they've gone with the ways of other RV manufactures and in it for how many we can put out and don't worry about customer satisfaction. JMHO
I think there is a huge opportunity for some company in the RV industry to do things differently. I wonder what it is that causes so many companies to start up with great ideas of being more and doing more but then to drift to the mediocre.

If I were to make a guess at what the reason is, it would be the buying habits of consumers. I would guess that the manufacturers could supply better built units with more features, but people may make their purchase decision more based on price than quality/features that aren't obvious to the casual buyer. Volume of units sold is key to the manufacturer to stay profitable. The price pressure may lead manufacturers to drop quality/features to compete on price because that may be how buyers are making their decisions. The manufacturer's profit margins end up so slim that they can't make any money offering strong warranties.

Slim profits lead to more corner cutting which leads to more warranty claims and the spiral begins. That's my guess.
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Old 07-17-2014, 07:02 PM   #3
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Oh yeah, I also have the theory that the best way to make money in the RV industry is to supply the manufacturers with parts, like Dometic, Lippert, etc. That way, as the manufacturers come and go, you stay in business by just selling parts to the next company that starts up.
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Old 07-17-2014, 07:21 PM   #4
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wanted: primetime rep on forum

The rvguy has not been on the forum since 04-08-2014. Too bad, a Pt rep on the forum would be great!
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Old 07-17-2014, 07:26 PM   #5
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I have email PT on there website last month and got a reply within 24 hrs.
All my questions were answered and I have no problem with the quality of my 5er
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Old 07-17-2014, 07:38 PM   #6
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I have email PT on there website last month and got a reply within 24 hrs.
All my questions were answered and I have no problem with the quality of my 5er

X2 for us on our Crusader too - no issues and ALWAYS a prompt response - guess we are not the norm.....


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Old 07-17-2014, 08:09 PM   #7
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Prime Time no response

I tried the snail mail way about a month ago and never heard from anyone. It is a shame to invest so much money and be forgotten so soon. I may email them next. I think they are just waiting till my warranty runs out so they don't have to answer.
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Old 07-17-2014, 08:27 PM   #8
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They have been stellar

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Originally Posted by wolfe4656 View Post
I tried the snail mail way about a month ago and never heard from anyone. It is a shame to invest so much money and be forgotten so soon. I may email them next. I think they are just waiting till my warranty runs out so they don't have to answer.
Send a email or call them! Sometimes it has taken me 2 or 3 emails on there website to get a response.

A few times I have not been to pleased with pt response to a problem,that I can think of at the moment.

1) a couch problem with my tracer I had. The mfg of the couch said no, so pt said no. I called the mfg of the couch and had no problem getting a replacement seat for the couch.
2) tracer sub-floor , the slide kept splinting off chunks of wood. PT said it was not a problem. One of the reason I traded the unit off.
3) slide-wear problem see link. note a year later pt made it right !!
Slide out /Underside wearing

Now other then that...( 3 outta several issues I have had with my 2 pt units)
PT HAS BEEN STELLAR in customer service taking care of me and my unit!!

The rv industry has a long way to go, shoddy workmanship and qc that you have to rate on a curve.
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Old 07-17-2014, 08:54 PM   #9
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Primetime like all others

I consider them a cut above some others. They have treated me well overall. I would like to see them offer the 2nd year for warranty through forest river. The package of features for $$$ is very hard to beat. I'm liking the grand design reflections as well and they are offering stellar customer service with very good build quality. PT beats them on features for $$$


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Old 07-17-2014, 08:55 PM   #10
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Like with any company employees tend to come and go. Are you sure the rep is still with Forest River or even listed as a commercial member here at FRF? The flip side of the coin is that sometimes reps takes a beating here. After a while many of them end up leaving.
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