I think I would try and push this a little further, especially since they pride themselves on customer service, and the fact that they have fixed other campers on here like yours. And they also freely admit that it was and is a design flaw.
If they further refuse to fix it maybe you have bought from a good dealer who would help make things right by ether fixing it, or trading with you for something else. Rv's have a lot of markup so the dealers do have room to help if PrimeTime wont.
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