Originally Posted by jkochmit1
If you are dealing with General RV good luck they would not budge on their sticker price then wanted me to pay another 2k for dealer prep and "fees" and refused to take my trade(older pup but flawless condition). they are total clowns was set on PT but a Jayco dealer offered me a good deal on an almost identical floorplan so I settled for one of them. I still like the PT better it was a dealer issue for me not the brand. I wish General RV was not the only PT dealer in my area.
Ditto -- I wish there was another PT dealer nearby. Purchasing was ok with General RV for me (Utah), but the management of the service side is very very poor. I finally lost my cool with the service manager after the fork lift driver damaged the mounts for my safety chains, the driver proactively admitted to me and the manager he did it, and then the manager argued with me that I couldn't prove "I" didn't do it therefore he shouldn't cover the $60 (retail) to replace the chains and bolts. I admit, I lost it and yelled at him and he still wanted to argue about it. After spending $38K, am I really going to try to cheat him out of $60? Don't argue with me that I can't prove I didn't do the damage (again, ignoring the fact that the employee did the upright thing and took responsibility).
General RV will send surveys out to people after service. I've sent very detailed survey responses, but no change is ever made.