Replacement parts haven't arrived

[camperdave825]

My 2013 Crusader 290RLT was in an accident which caused body damage in July. Camping World in Berkley, MA has had it since 7/29. Replacement parts have been on order with Prime Time and to this date have not been delivered. I have lost most of the 2016 camping season. This situation seems entirely unreasonable. They are quick to manufacture new ones to sell, but apparently are not quick to service what they have sold when servicing is needed. Very unhappy camper.

[clr]

I feel your pain here. I have had my Sanibel 5th wheel in for repair now since August 21 and am still waiting on a part to finish. What I think that I know about this is as follows: Prime time does not warehouse or stock spares so if your camper is a couple of years old parts are hard to come by. Parts are then ordered from the OEM of the part (not Prime Time). OEM parts vendors only seem to have a very limited number of parts on hand. If your part is not on hand at the time of order they schedule your part construction. Of course they do not want to make only one part at a time so they hold your order till they have some number of orders for the same part.
So the long and short of this is that out of production type parts take a long time to secure to be able to repair your RV. This model is unlike car parts where there are other vendors of the same part and the OEM's make some percentage of additional part for a model year and place them in a warehouse for later use.

[grhodes50]

You may want to contact PT yourself in order to find out the status of your replacement parts........Prime Time Contact Us

Service
Nesa Wilson
Service Representative
574-862-1025
nwilson@forestriverinc.com
MAILING ADDRESS
200 SR 19 North Bld. #2
Wakarusa, IN 46573

[camperdave825]

Originally Posted by camperdave825

My 2013 Crusader 290RLT was in an accident which caused body damage in July. Camping World in Berkley, MA has had it since 7/29. Replacement parts have been on order with Prime Time and to this date have not been delivered. I have lost most of the 2016 camping season. This situation seems entirely unreasonable. They are quick to manufacture new ones to sell, but apparently are not quick to service what they have sold when servicing is needed. Very unhappy camper.

A representative from Prime Time called to say that Camping World did not order the parts from them, but instead from a third party vendor. He had been in contact with CW and he was under the impression that CW would contact me to clear the matter up. I was under the impression that factory parts would be used in the repair and if not I would be made aware --will be interesting as to how the insurance company reacts. Waiting for my call to CW to be returned.

[Crusader 816]

That's why I don't deal with CW. They tell you alot of B.S when repairing rv's.

[Houstonkid]

Originally Posted by Crusader 816

That's why I don't deal with CW. They tell you alot of B.S when repairing rv's.

x2, good luck dealing with CW, I would not hire them to change a light bulb.

[dahagen]

My son is an RVIA tech and he seems to be able to find parts with a phone call or two, or three. He says parts delays are almost always a repair shop problem. They don't order, don't order the right part, they lose them, they are sent to the dealers OTHER location, etc.

[bikendan]

Yep, delayed parts delivery is nearly always the dealer's fault.
They often delay the order until they get a large enough order to save on shipping costs.
But do they tell the customer that?
Hell No! They just put the blame on the manufacturer so the customer shifts their anger away from them.

[mrdegold]

We had a terrible experience with CW also.
Long story short.
Purchased a Travel Trailer from them new. It was insured with their sister company. We figured that since the companies were somewhat related communication would be great.
Not at all. Took 8 months to get repaired to a satisfactory level. It was the most frustrating insurance claim / Repair I have ever dealt with. Still waiting on call back from the claim adjusters supervisor left a message in August of 2015.
We traded the Travel Trailer on a 2016 PT 297RSK in March. Needles to said we did not purchase from them nor are we insured with them.
So far we are Very happy with our new dealer (Stoulfus in West Chester Pa. We would definitely recommend.)
I can appreciate your frustration and completely sympathize with your situation. Good Luck

[Paul GA]

Originally Posted by bikendan

Yep, delayed parts delivery is nearly always the dealer's fault.
They often delay the order until they get a large enough order to save on shipping costs.
But do they tell the customer that?
Hell No! They just put the blame on the manufacturer so the customer shifts their anger away from them.

Bingo!

I work for a power tool company and we have caught our own authorized dealers in that same game. We give them one chance then pull their dealer status if repeated.