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Old 03-15-2012, 06:48 PM   #1
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Shakedown Complete on Tracer 3150

Ok, I purchased a Tracer 3150BHD Touring Edition at the Chicago Boat & RV Show on 1/16/12. I signed the final paperwork around the end of January with General RV and they also provided free storage until April. When I did the initial inspection with their Tech in January, we never open the awening and the thought never occured to me to ask. Which brings me to my problem.

Because the weather in the midwest has been so warm, I picked up the TT two weeks ago to test it all out at home and get some driving practice. Just the other day I opened up the awening for the first time and notced a small hole in the awening directly over the door. So this was one item I knew I needed to call the dealer on as I was complete with all my testing and installing my add-ons and thought I had enough items to bring the dealer for correction via warranty.

Their service tech stated upfront that the hole in the awening would likely not be covered by warranty. I stated that when I did the initial walk though back in January, we never tested the awening as we were in an end stall and the topic never came up nor did I think to ask.

I would think this would be an easy warranty covered item, but hearing the tone from the tech seemed like it was my fault for not catching it on the walk through. I do not believe that is fair as there are so many things to check, and its just like buying a house.

Let me know your thoughts around this please. Thanks! Joe

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Old 03-15-2012, 07:08 PM   #2
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I wouldn't accept it but I also wouldn't do a walk thru where as things couldn't be tested.
This most likely will be a lesson learned unfortunately. Unless you can get the dealer to commit to replacing you'll most likely repair it .
Sorry this happened to you !

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Old 03-15-2012, 07:42 PM   #3
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Give Prime Time a chance to make it right. Call them directly. The service tech at the dealership gave you his opinion, and that's all he gave you.
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Old 03-15-2012, 08:22 PM   #4
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Your dealer should back you up and push FR to warranty the item. They're just trying to get out of it. Push it back on them. Do they really want to spoil a new sale with poor service the very first chance they get?
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