Just figured out what my problem was. There is a small spring like driveshaft between the motor and the gear box mounted on the wall above the slide that was broken. This is the 2nd time in 12 months this has happened but let the dealer fix it the 1st time. I was given the wrong size part had to go back and the dealer told me FR went to a slightly larger driveshaft I am guessing they are having issues with the 2014 and older tracers. Part cost me 20 bucks so I bought 2 of them so I now have a spare because I know it will happen again based on history.