Quote:
Originally Posted by Brendon37
I called Prime Time directly and talked to Nesa Wilson. She was a pleasure to deal with. She told me that my repairs we approved not denied. She called my dealer to confirm. Must have been a mix up in communication with everyone. Glad that's all straightened out. If any of y'all ever have any problems call Nesa!
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I always had a pleasurable experience with PT both on the phone and in person at the factory offices.
Sounds more like the dealer not wanting to do the work & blaming it on warranty denial. The dealer would rather work on a unit at full labor rate than do warranty work on a unit at a contractually reduced labor rate, especially if it's a labor intensive operation like removing a slide to repair a roller assembly.
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"PT Crew Members Since 9/2010"
2011 RAM 2500 HD 6.7L CTD Crew
2014 Prime Time Sanibel 3250