Slider roller cracked?

[Brendon37]

So this happened last night... What do y'all think happened? I've got an appointment next weekend at dealer to have it looked at.

[SeaDog]

looks like flexing of the slide caused it to crack and brake, I would stop drill the crack as an interim fix to stop further damage prior to going to the dealer.

[Platokidd]

Looks to me like one of those newer style wear strips pt uses. Narrower, thinner and more flimsy.
Did something get caught between slide and floor?

[Brendon37]

Not that I could see or find. I reached under the slide as far as I could but couldn't feel anything. When I slid the slide back in it didnt make any unusual noises or pops. It's at the dealer now. I'll let you know what they find.

[Brendon37]

Dealer just called me back and said that nothing is wrong with my slide.... I'm 2 seconds from blowing a gasket. How is there nothing wrong with it when there is a 3 inch piece of the guide missing!?!? Should I contact Prime Time directly?

[Brendon37]

I called Prime Time directly and talked to Nesa Wilson. She was a pleasure to deal with. She told me that my repairs we approved not denied. She called my dealer to confirm. Must have been a mix up in communication with everyone. Glad that's all straightened out. If any of y'all ever have any problems call Nesa!

[rracer5]

Originally Posted by Brendon37

I called Prime Time directly and talked to Nesa Wilson. She was a pleasure to deal with. She told me that my repairs we approved not denied. She called my dealer to confirm. Must have been a mix up in communication with everyone. Glad that's all straightened out. If any of y'all ever have any problems call Nesa!

I always had a pleasurable experience with PT both on the phone and in person at the factory offices.

Sounds more like the dealer not wanting to do the work & blaming it on warranty denial. The dealer would rather work on a unit at full labor rate than do warranty work on a unit at a contractually reduced labor rate, especially if it's a labor intensive operation like removing a slide to repair a roller assembly.

[keith52]

Originally Posted by Brendon37

Dealer just called me back and said that nothing is wrong with my slide.... I'm 2 seconds from blowing a gasket. How is there nothing wrong with it when there is a 3 inch piece of the guide missing!?!? Should I contact Prime Time directly?

If the dealer said there is nothing wrong with the slide, just what are they going to fix?

[Brendon37]

Originally Posted by keith52

If the dealer said there is nothing wrong with the slide, just what are they going to fix?

The strip with the crack in it...