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Old 11-12-2015, 02:06 PM   #11
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Join Date: Oct 2014
Posts: 981
This sounds like a "back to the factory thing". We have a soft spot that squeeks too,among other structural issues.Dealer reviewed the whole package of repairs and determined "it was not repairable at the dealer level". He (dealer) made arrangements for it to be returned to Goshen in feb. The only downside is that I have to take it there and pick it up,but thats OK,I get to talk to the people doing it,and then personally inspect it before I bring it back.

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Old 11-14-2015, 07:27 AM   #12
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Join Date: Jan 2015
Location: Mt. Clemens, MI.
Posts: 120
If I would need any type of repairs like this I would prefer to take my Crusader to the factory. A small price to pay to take it to them than to have a dealer try to repair by hacking up the job.


Fred n Wilma
2017 Ford F-150 EcoBoost
2015 Crusader 295RST
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Old 12-19-2015, 06:29 PM   #13
Join Date: Sep 2011
Posts: 57
We had this issue with our Crusader. After contacting RV guy we had it repaired at Recreational Specialists. Even though it was out of warranty.

We had discovered that there was a tank under the floor in front of the sink. 36 inches that had no supports. Who builds a rig like that????

They said that the floor delaminated. Repair held for 6 months and then got worse - much worse and bigger. We traded it with full disclosure to the dealer. He didn't seem concerned but has mentioned later that he is having a hell of time trying to fix it.

Prime Time stepped up once but refused to when it got worse. Second repair would have been $3000 +.

Not thrilled with our experience. Glad we traded.
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Old 12-19-2015, 06:39 PM   #14
Join Date: Feb 2015
Posts: 56
After much back and forth between the dealer telling me the claim was denied to Primetime telling me they never had a claim, eventually it got sorted out and a month later I got our rig back. From my understanding it was the same issue where the tank is. The dealer told me they dropped the tank, and put it a steel lattice with steel cross members in that area. Then recounted and reinstalled the tank and ran new plumbing. Floor feels solid in that area now. Dealer said that primetime was going to recommend a similar fix from what the dealer came up with for other customers having the issue. I don't want to lose my shorts too much on resale from a manufacturers design flaw.

What did you trade to?
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Old 12-20-2015, 06:57 PM   #15
Join Date: Sep 2011
Posts: 57
We bought a used Bighorn. Almost the same layout as our Crusader but definitely a step up in quality. The dealer gave us a one year all inclusive warranty. We have camped several times since our purchase. Leaving for 3 months in florida mid Jan.

Sounds like your dealer has made a good fix. Ours held at first and then got worse. Every time we stepped on it I felt sick. You may be fine but keep an eye on it.

We are happy we traded.

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