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Old 11-10-2015, 06:17 PM   #1
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Soft spot in floor - 2015 Crusader

So I am in a spot and need to decide what to do, took my 2015 321RES for service due to a soft spot approx. 14" x 14" located between the kitchen island and hutch. When we bought it the floor was not like it is today, now you can visually see a deflection in the floor every time you walk on it as well as getting that sinking feeling.

Dealer has told me that FR has denied the claim stating there is a galley tank under that area and they can reinforce or fix the issue. To me this throws a few flags as 1 it wasn't like that when we bought it, I would have never purchased it if it was. 2 the area where it's soft is completely out of where logic would indicate this tank should be as it's closer to curb side than street side and more than a foot outside of where the island sits.

My feeling right now is that I bought wrong, even the dealer has indicated as such as they have now dropped the Crusader line in favor of another vendor. Surprise that didn't come up when I bought it 7 months ago that they were being discontinued, that leaves no Crusader dealers in Minnesota.

My first thought is to fight this and either use a scope and check through the panel to see where this tank is really located, or to drop the whole belly pan which its now winter and I don't have a garage capable of doing the work myself.

My second thought is to just deal with it as the wife wants and hope it doesn't get worse when we go to sell it in a few years. I personally wouldn't buy a trailer with that issue.

My third option is to cut my loses and trade it back to the dealer now, they offered around 36k, I paid 42k in Feb for it and owe 38k on it. But that means taking out a higher loan as a result from the loss plus the difference in cost in units.

Hope some suggestions from the forum might help to heed me direction.
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Old 11-10-2015, 09:24 PM   #2
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You could carefully cut an access in the corrugated plastic underbelly to have a look. Be careful stuff could be just laying on top of the plastic belly. (wires / ducking) Dont ask me how I know

You can always attach more underbelly material with screws and / or underbelly tape.
Think you may have 2 cut out spots like that in the underbelly material now for access to your slide motors.
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Old 11-11-2015, 05:54 AM   #3
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I would contact Prime Time directly. They do stand behind their products as I know from personal experience.
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Old 11-11-2015, 07:57 AM   #4
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Is this spot an area that gets a lot of use like a spot where someone stands a lot, such as in front of the sink?

What I have seen in trailers with the laminated floors is these spots develop where the floor gets lots of traffic. Hallways, in front of entry doors, in front of sinks etc. The floor is just a framework of aluminum tube with Styrofoam in the middle, the same as the laminated wall. Plywood is glued to top and bottom and the plywood is not all that thick. Usually 1/8" on the bottom and 3/16" or 1/4" on the top. Depending on how far apart they place the aluminum tubes and the frame cross members below, you get movement in the whole assembly. The more it moves the more the glue bond starts to work loose. The more the glue works loose the more it moves, and then the foam starts getting compressed. Its a type of delamination. The only sure way to repair it is to cut into it underneath and remove the foam, then replace that with something solid such as wood. That creates other problems like lack of insulation etc. You can also get an inject-able epoxy, which can be pumped into the area but results are not consistent. The issue is there is no good or easy way to fix it which is why dealers and manufacturers typically want to run away from it. Some manufacturers typically try and use the clause in the warranty that states its not built for "full time use" to to skate around the issue and say you used it too much.

Cutting into the underbelly is a scary thought. Like Plato says you do not know what your going to find in there. Typically its the dump for every piece of scrap the made while building the trailer.

Hopefully you get Primetime to address it. Good luck
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Old 11-11-2015, 01:36 PM   #5
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problems w/soft floor

Try contacting RKoelndorfer@forestriverinc.com ,I had a few issues with my 2014 Crusader 324RES, he was very helpful when I was still under warranty and when I had a problem with my Legend TV out of warranty he assisted me in getting it replaced free of charge except for return shipping of the old unit. I found the folks at Primetime very easy to deal with and quite helpful. Good Luck.
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Old 11-11-2015, 02:48 PM   #6
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I have an inspection camera for things like this. You can drill a small hole and run the camera in and have a look. Mine has a light on it that helps a lot. It wasn't that expensive and I find I use it quite often.
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Old 11-11-2015, 07:28 PM   #7
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We had the same problem but it was in front of our fireplace which is in a slide. The cause was that the plywood used was not tongue and groove. They went underneath, put a piece of metal and 2x4 to reinforce the seam. Worked. No more sag and FR did it under warranty. Keep pushing and don't take any lame excuses from dealer. Tell them you want everything in writing. When they have to put it on paper, they soon sing a different tune.
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Old 11-11-2015, 07:52 PM   #8
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Quote:
Originally Posted by Silverado2500HD View Post
I would contact Prime Time directly. They do stand behind their products as I know from personal experience.
X2! Found I got much better results working with PT and my dealer.
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Old 11-11-2015, 08:59 PM   #9
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I used the email provided in the tread earlier and sent off an email, we'll see if that goes anywhere, downside is the dealer wants me to pick it up due to limited space on their shop lot, only place I have to store it in the winter will make it exceedingly difficult to move once the snow hits.
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Old 11-12-2015, 02:48 PM   #10
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Well the email off to Rick certainly worked, after checking with him he said he didn't even see that a claim had been submitted. When I asked my dealer for a copy of the denial letter, there was not one to be found. After providing the information to Rick, suddenly there was a claim open for review and possible fix. I saw "possible" fix as my dealer still hasn't responded back to me to let me know how they are going to repair the issue. But a definite thanks to Rick for getting my dealer to actually take action on it.
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