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Old 03-28-2013, 11:03 AM   #21
Join Date: Sep 2010
Location: NJ
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I had a similar problem with Roger I have a 2010 Tracer 3000 bhs that has delamination over the running light on the front! I noticed it shortly after the one year warranty was up, spoke with Roger who said it was out of his hands and primetime is not responsible for that! He told me to talk to my dealer about the problem [being sarcastic], did not even offer to help with the problem! Primetime is great while in warranty but after that your on your own! And any delamination with in the first couple years had to be due to the poor workmanship from the factory either way Primetime should have tried to help!

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Old 03-28-2013, 01:55 PM   #22
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My recommendation for your consideration is:

1. Try to dry out the inside of the door do not want to seal in the moisture....take apart the slam latches on a warm dry day...preferrably a few days in a row...
2. Take silicon caulk and put a small bead around the frame and fiberglass exterior to keep moisture from entering
3. Remove screws and remove slam latches....take butyl tape around the edge of the openings for the slam latches
4. take a ladder and open the door, look for a joint/seem where the metal in the door frame meets seal with silicon

choice for the next step....
5a. actually remove the door and place butyl tape where the door connects to the hinge and reinstall...
5b caulk around the joint between the hinge and the door and every single screw.
6. put silicon caulk in each hole where the latches connect to the lower frame. enough to seal but not keep the door from latching.....

7. You may want to find an after market drip edge and install it above the outside kitchen door. They have them on the Outback 312bhs (same as 318). I recommended that PT consider doing the same last year. I cannot open my outside kitchen door in the rain without water entering and running into my bunkhouse...I usually keep my trailer slightly leaning to the slide side.

Good luck....I cannot comment on dealings with Roger but my dealings with Brandon (Roger's predocessor) were always excellent.
Good luck...I hope you find a fix

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Old 03-28-2013, 02:12 PM   #23
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We have been a PT owner since 09/10 and a member of this forum since 02/11. I have read all post re; Prime Time since (good and bad) and considering MY personal experiences with Jeff, Brandon and Roger on the phone, this forum and in person, my next purchase/upgrade WILL BE another Prime Time (Sanibel). We have all had our issues (myself included) whether minor or major, and for the most part (considering the number of units out there) most have been resolved. So, that being said, and having been to numerous RV shows and walked in and out of countless RV's, unless someone comes out with a better made unit in the same price range(s), I will consider no other.
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Old 03-28-2013, 04:11 PM   #24
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Roger told me yesterday that he would send me something from Lippert saying this is normal and that it wont hurt anything..... He also said I would have that via email yesterday.....Will im still waiting and im sure PT is done with this no replies to two emails sent to them poor poor customer service. It shows they just want the fast dollar and hell to the customer. I did talk to a attorney today at work about this and like many people have said write it all down and keep all emails and dates has this started before the warranty expired and if damage does occur then I have the case for the court system, I just have to wait for the rot to start.. And decide what the damages are worth to me.
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Old 03-28-2013, 05:27 PM   #25
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A lot of comments ,in general across the forum, tend To standup for the RV manufacturer. There seems to be a lot of "yes you have a problem, but it is easy for you to fix". We as a collective need to make sure they stand behind their product. Their product includes everything from the wheels to the nuts that hold the AC cover on. We do not pick manufacturer to by the components from that make up our trailers. If there is a problem with a component it should be FR that deals with the third party. Is JAL looking for the lithium battery manufacturer to come up with a fix to the 777 battery issue.? No, they expect Boeing to. Same as we should expect FR to come up with the fix.

Now I have to say I had a good experience with the Rockwood Roo 19 that we bought. We bought in Nov, when we opened up in spring both bunkends had leaked. Took pictures, sent them to dealer. Dealer asked for me to bring in. It was off to FR factory the same day. The replaced both ends. Hasn't leaked since.
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Old 03-28-2013, 05:45 PM   #26
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I have a Surveyor 264 and the storage area doors are made of some kind of plastic core, there are holes in the top and bottom and when you open them they drip water that has not passed all the way through , I find this annoying but never considered it a huge problem as neither the core nor inner and outer skins can rot and there is never any water inside.
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Old 03-28-2013, 06:03 PM   #27
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Originally Posted by IllinoisCamper View Post
If there is a problem with a component it should be FR that deals with the third party. Is JAL looking for the lithium battery manufacturer to come up with a fix to the 777 battery issue.? No, they expect Boeing to. Same as we should expect FR to come up with the fix.
I agree that, for the most part, that's how it should be. Consider the frame for instance. It's just wrong that we should have to deal with a frame maker when that's such an integral part of the RV. Another good example is the refer. If it's not cooling right, Dometic just points the finger at the RV manufacturer and says it wasn't installed properly. Why should the customer EVER need to be in the middle of that!

I'm not so sure that the RV maker need to be involved with television warranties however.

We're not there now (I'd say we sign a contract agreeing to that when we buy), so this topic is really not going to be relevant to the OP's issue.
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Old 03-28-2013, 07:16 PM   #28
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Waiting to see if RVGUY chimes in on this....I feel for you ky joe, had my bouts with PT and this bunch in the forum.
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Old 03-28-2013, 09:04 PM   #29
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i agree with illinois camper. the problem should be between manufacterer and supplier, not between consumer, supplier. my duramax (isuzu engine) was covered under gm warrenty for anything that i had/may have had troubles with. gm went to bat for me, not me trying to get something resolved thru a gm supplier.

some of these companies (not just rv's) are too happy to get the big check from you, but are disappear like a fart in the wind when you need anything resolved.
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Old 03-28-2013, 09:31 PM   #30
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I third the sentiments of Illinois camper. And I have to add:
Why is it no surprise the name Lippert came up again?
I was checking out this manufacturer who is small, build in a lot of quality, and a lot of upgrades seem standard. I wrote and told them I wouldn't be buying for a couple of years, but like to stay current on information. I asked if they would be so kind as to tell me who makes their frames. They said Lippert. I said: Let me know if that changes and I'll put you back on my potential list.

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