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Old 03-27-2013, 05:10 PM   #1
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Think Twice Before Buying Anything Prime Time! SOLVED BY PT

Im sorry for having to post this after believing that Prime Time was a top notch. But boy was I wrong after months of having a leaking outside kitchen door on our 319 Lacrosse talking to Roger many times and Jeff talking to our dealer which is Northside in Lexington. Prime Time told me today that the door is fine and it is ok for the door to leak in itself... YES Roger told me that, I asked for that to be placed in writing so when the door rots off they could replace it under warranty. They told me they wouldn't do that. My dealer has told me that that's wrong and would not let it off the lot and to give them a few days to see if they could figure it out for me.. THANK YOU NORTHSIDE! its a shame that Prime Time does not care that much for their products or customers..

THINK TWICE BEFORE BUYING ANYTHING PRIME TIME!

GREAT CUSTOMER SERVICE? I THINK NOT!
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Old 03-27-2013, 05:38 PM   #2
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Sorry to hear of your problems. Prime Time seems like a stand up company, I'm surprised they would do something like this.
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Old 03-27-2013, 05:45 PM   #3
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I was shocked when they just dropped the ball in my lap today, After saying all winter long they would make the leaking door right, Then the door maker tells them this is ok for it to leak about 1/4 of a cup of rain water, then they jump on board with them saying the door is ok. They replaced the first door for the same problem.....SAD!
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Old 03-27-2013, 05:55 PM   #4
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May I ask just how the rainwater is getting in the door?
Is it not sealed properly at the top?
Doesn't sound right to me.
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Old 03-27-2013, 05:58 PM   #5
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Quote:
Originally Posted by ky joe View Post
I was shocked when they just dropped the ball in my lap today, After saying all winter long they would make the leaking door right, Then the door maker tells them this is ok for it to leak about 1/4 of a cup of rain water, then they jump on board with them saying the door is ok. They replaced the first door for the same problem.....SAD!
Sorry to hear that, as you very well know a door should not leak. I would not settle for that answer. Why have a door?.....
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Old 03-27-2013, 06:04 PM   #6
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well, if its ok for the door to leak 1/4 cup of water, how much is an acceptable amount from around say a window or the roof? do any prime time factory reps come on this forum? if so, i suggest we all send him/her a freindly cajoling about customer service. i think a point can be made to whom it may concern that this kind of workmanship wont be tolerated.
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Old 03-27-2013, 06:14 PM   #7
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Sorry to hear of your problems. Prime time has been nothing but excellent in their dealings with me and nearly everyone on this forum. I think someone looking to buy a Prime Time product should look at the overall satisfaction of all owners. I also believe your dealer and Prime Time will find a solution to your satisfaction.
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Old 03-27-2013, 06:54 PM   #8
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Where is the water going when it leaks in? If it just runs out a drain in the door back to the outside then that would seem ok (weird but ok). I guess you wouldn't be concerned about it if it was not coming inside the RV.

RV Guy, could you explain the rationale behind this?
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Old 03-27-2013, 08:27 PM   #9
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Thanks for your replies, the water comes into the door and then stands in the interior of the door until you open it up then out pours the water from the bottom of the door.. water is in the door itself between the outer fiberglass and the aluminum inner skin... Im afraid that over time it will rot out the door but Roger from Prime Time says its suppose to do that.. I say come on I know better then that. Im very upset with them, I paid a lot of money to have something that leaks and I cant get anyone from Prime Time to Step up and make it right.


Also I found out that 3 LaCrosses at Northside on the lot are leaking just like mine and someone is going to buy a problem that Prime Time wont fix that's SAD!
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Old 03-27-2013, 08:35 PM   #10
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I have had someone email me that said they believe that the door manufacture Lippert and Prime Time knew the door leaking was going to be a issue and that's why they have a different style striker plate for the latch where its mounted on the trim so water wouldn't leak into the trailer itself.... If that's the truth that's sad to know they placed a bandaid over a problem they couldn't fix before production.... (wanting fast money over quality and customers )
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