Originally Posted by blkcorvair
All Bolt on. I didnt get any part numbers, but if you call them up, tell them you have a Crusader 5W and need a 1" Lift and they will recommend at least one Xfactor.
I thought I would post my saga on my lift questions:
I called Mor/Ryde and the customer service person I talked to was unfamiliar with the lift. I emailed Prime Time and got some serious run around from them.
I originally emailed them asking them for what their recommended parts were for a lift so that I didn't do anything to my Crusader that they thought was a bad idea. They accidentally emailed me on their internal conversation about my question. One of the employees instructed the others to NOT make any recommendations or provide any information and to tell me to call Mor/Ryde.
I responded that I didn't appreciate them refusing to help me and that Mor/Ryde wasn't aware of the info I wanted.
After quite a few back and forth emails with PT customer service, the bottom line was that they do not think PT has the expertise about their frames, lifts, cross-members, etc, to provide any guidance on the best way to do a lift. They said when they needed to do the lift that they simply asked Mor/Ryde what they should do and relied entirely on Mor/Ryde's guidance.
After pushing them pretty hard, all I got them to say was that they did use the Mor/Ryde x-factor cross member with the lift, but only because Mor/Ryde suggested it and not because they did any engineering to determine if it was needed.
They definitely were not going to say anything that anybody would rely on that might ever have a chance at coming back to them if something went wrong. Very sad that they were so aggressive and intentional about being unhelpful.
Maybe some day I'll do a blog article about poor customer service based on poor corporate policies.