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Old 03-01-2011, 03:31 PM   #1
WJC
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Tracer trouble!!!

I was Cleaning my Tracer 3000 bhs and noticed the tires were rubbing on the under belly of the trailer, one tire wore through the black protective barrier and into the flooring, and the other three are making contact, but have not worn through yet! The trailer was purchased in Nov. and used only once. It seems the trailer is to heavy for the suspension! Initially we had the trailer in for leaking slides, they put bigger seals and fixed that problem. This was the trailer they discontinued! Reason we bought a new trailer was our last one was a lemon that we had for five long years, I hope we didn't do it again!!!
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Old 03-01-2011, 03:41 PM   #2
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If you have rubber axles, make sure they haven't slipped on the mounts and rotated, which can drop the trailer onto the tires.. FR doesn't attach them properly.
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Old 03-01-2011, 04:55 PM   #3
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WJC - Please contact our customer service manager, Brandon York, ASAP so we can get you some help. His # is 574-862-3033.

Sorry about the issue and we will work hard to get you fixed and camping soon.

PTM
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Old 03-01-2011, 05:11 PM   #4
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RV Guy, since you work for FR, can you tell me why the factory mounts the rubber axles with bolts in slotted holes? My rear axle slipped and rotated, which resulted in the rear tires being about a half inch higher than the front. That puts more load on the front axle and tires. Since they are light axles to begin with, I don't view that as an acceptable situation.
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Old 03-01-2011, 05:23 PM   #5
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Hi, Crocus - Forest River is a big company with lots of divsions that each run pretty autonomously, so I can't speak for Forest River. However, at Prime Time we do not use any Rubber Axles nor does what you're describing sound like the way we mount our steel axles. I think you might be referring to Torsion Axles that some divisions use but I'm not sure.

I also can't speak with any authority on the "half inch higher" situation.

If you'd like to submit a picture on the forum that would help explain what you are talking about I'd be happy to take a look.

Sorry I couldn't be more help.

PTM
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Old 03-01-2011, 05:36 PM   #6
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Yes, torsion axles. Sorry for the wrong term.
And you are correct, the regular spring axles are mounted completely differently, no chance for them to slip.
The funny thing with the torsion axles is that there are holes in the axle flanges to bolt them securely into the trailer frame, but FR simply didn't bother. All I had to do was drill holes through the frame and put the bolts in. I guess that is too much work for them?

I sure hope Prime Time does a better job.
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Old 03-01-2011, 05:41 PM   #7
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I hope Prime Time does an awesome job .

If you'd like, I can find a customer service number for you at the division that built your product.

PTM
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Old 03-01-2011, 05:46 PM   #8
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That would be greatly appreciated, as I do need some things replaced on warranty.
Don't get me wrong, we love our Flagstaff camper, but just wish there wouldn't be quite so many little issues right away.
Thanks again.
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Old 03-01-2011, 05:54 PM   #9
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I'll post an answer tomorrow.

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Old 03-02-2011, 11:21 AM   #10
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Crocus - I just sent you a Private Message with the contact info. Hope this helps.

PTM
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