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03-01-2011, 03:31 PM
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#1
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Member
Join Date: Sep 2010
Location: NJ
Posts: 79
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Tracer trouble!!!
I was Cleaning my Tracer 3000 bhs and noticed the tires were rubbing on the under belly of the trailer, one tire wore through the black protective barrier and into the flooring, and the other three are making contact, but have not worn through yet! The trailer was purchased in Nov. and used only once. It seems the trailer is to heavy for the suspension! Initially we had the trailer in for leaking slides, they put bigger seals and fixed that problem. This was the trailer they discontinued! Reason we bought a new trailer was our last one was a lemon that we had for five long years, I hope we didn't do it again!!!
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03-01-2011, 03:41 PM
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#2
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Senior Member
Join Date: Aug 2010
Location: Manitoba
Posts: 1,283
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If you have rubber axles, make sure they haven't slipped on the mounts and rotated, which can drop the trailer onto the tires.. FR doesn't attach them properly.
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03-01-2011, 04:55 PM
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#3
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Commercial Member
Join Date: Jan 2011
Posts: 580
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WJC - Please contact our customer service manager, Brandon York, ASAP so we can get you some help. His # is 574-862-3033.
Sorry about the issue and we will work hard to get you fixed and camping soon.
PTM
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03-01-2011, 05:11 PM
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#4
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Senior Member
Join Date: Aug 2010
Location: Manitoba
Posts: 1,283
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RV Guy, since you work for FR, can you tell me why the factory mounts the rubber axles with bolts in slotted holes? My rear axle slipped and rotated, which resulted in the rear tires being about a half inch higher than the front. That puts more load on the front axle and tires. Since they are light axles to begin with, I don't view that as an acceptable situation.
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03-01-2011, 05:23 PM
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#5
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Commercial Member
Join Date: Jan 2011
Posts: 580
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Hi, Crocus - Forest River is a big company with lots of divsions that each run pretty autonomously, so I can't speak for Forest River. However, at Prime Time we do not use any Rubber Axles nor does what you're describing sound like the way we mount our steel axles. I think you might be referring to Torsion Axles that some divisions use but I'm not sure.
I also can't speak with any authority on the "half inch higher" situation.
If you'd like to submit a picture on the forum that would help explain what you are talking about I'd be happy to take a look.
Sorry I couldn't be more help.
PTM
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03-01-2011, 05:36 PM
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#6
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Senior Member
Join Date: Aug 2010
Location: Manitoba
Posts: 1,283
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Yes, torsion axles. Sorry for the wrong term.
And you are correct, the regular spring axles are mounted completely differently, no chance for them to slip.
The funny thing with the torsion axles is that there are holes in the axle flanges to bolt them securely into the trailer frame, but FR simply didn't bother. All I had to do was drill holes through the frame and put the bolts in. I guess that is too much work for them?
I sure hope Prime Time does a better job.
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03-01-2011, 05:41 PM
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#7
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Commercial Member
Join Date: Jan 2011
Posts: 580
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I hope Prime Time does an awesome job .
If you'd like, I can find a customer service number for you at the division that built your product.
PTM
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03-01-2011, 05:46 PM
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#8
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Senior Member
Join Date: Aug 2010
Location: Manitoba
Posts: 1,283
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That would be greatly appreciated, as I do need some things replaced on warranty.
Don't get me wrong, we love our Flagstaff camper, but just wish there wouldn't be quite so many little issues right away.
Thanks again.
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03-01-2011, 05:54 PM
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#9
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Commercial Member
Join Date: Jan 2011
Posts: 580
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I'll post an answer tomorrow.
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03-02-2011, 11:21 AM
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#10
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Commercial Member
Join Date: Jan 2011
Posts: 580
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Crocus - I just sent you a Private Message with the contact info. Hope this helps.
PTM
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03-02-2011, 02:42 PM
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#11
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Member
Join Date: Sep 2010
Location: NJ
Posts: 79
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Well I called Brandon York primetime customer service manager, and he told me to stop bothering him only kidding ! he ask me to send some pictures via E-mail, I did and he replied he will send the parts to dealer to add another 1" clearance to the suspension system, not to worry. Well I'm still impressed with there customer service, they got right back right back to me and everything is set up for Monday!
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03-02-2011, 04:14 PM
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#12
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Commercial Member
Join Date: Jan 2011
Posts: 580
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"Stop bothering him" = RV GUY heart attack!
Glad to hear we got you going in the right direction.
Again, sorry for the inconvenience.
PTM
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03-02-2011, 06:03 PM
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#13
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Senior Member
Join Date: Dec 2007
Location: Eastern Oklahoma, USA
Posts: 2,618
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WJC
Does your trailer have the Equa-Flex suspension? (see pic below)
Just wondering if it's something I should be looking out for. I have at least 3½" clearence at each wheel.
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03-02-2011, 07:52 PM
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#14
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Member
Join Date: Sep 2010
Location: NJ
Posts: 79
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hI
No I do not have the equa-flex suspension system, it wasn't offered to us, we bought off a lot! I think your fine with 31/2" clearance. My trailer was about 2'', talking to Brandon he going to raise the trailer about 1" making the clearance about 3"!
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03-02-2011, 07:58 PM
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#15
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Senior Member
Join Date: Dec 2007
Location: Eastern Oklahoma, USA
Posts: 2,618
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Quote:
Originally Posted by WJC
hI
No I do not have the equa-flex suspension system, it wasn't offered to us, we bought off a lot! I think your fine with 31/2" clearance. My trailer was about 2'', talking to Brandon he going to raise the trailer about 1" making the clearance about 3"!
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Thanks, I appreciate the info.
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