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Old 07-30-2013, 09:35 AM   #11
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not quite that bad

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Originally Posted by AWright View Post
Our 2013 PT Lacrosse 318 BHS is lacking in quality control as well. Pretty disappointing considering all the hype. My wife and I have already made up our mind that we are going back to Jayco. I think our Lacrosse will be lucky if it is still on the road in 10 yrs. A little more falls apart every trip out. So we understand your anguish.
but I hear what you are saying. For 'Luxury Lite', it seems to be very 'litely' put together. Besides the un-square dinette opening we're working through, I just added a missing screw to a rod holder in our closet, made pretty drastic adjustments to the struts on the outside kitchen and now have just bought longer wood screws to re-attach the slide bolt that holds the cooking top in place in the outside kitchen. The stubby little screws they used just go into the foam that forms the stone look façade. No chance those would last very long.

I really think they are just being thrown together a little too fast and they need some real campers to QA some of them before they go out. They would learn what we really think is important.
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Old 07-30-2013, 02:22 PM   #12
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I'd like to apply for that QA job.
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Old 08-01-2013, 05:02 PM   #13
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Burned up another motor

The tech from Cold Springs came out at 2:00 on Monday (was supposed to be there at 8:30) and did not know how to change motor but he watched a video before he showed up, so it took him 1 1/2 hours to get it out. He could not put the new one in because the sleeve that needs to come off the old one and put on the new one was rusted on. We had mentioned the last time in shop we noticed the slide leaking but they said no it was fine. He had to take back to shop and soak over night (one more day of camping missed).
The tech showed up Tuesday morning at 8:00 and got to work. He got the motor replaced and all the parts back together and ran the slide in and out twice and the other motor quit (replaced two months ago). He drove back to the shop and got another motor and replaced the second one. Only took 8 minutes to remove this motor (practice makes perfect).
He called the tech line for Prime Time and learned that the motors have to be synched at the controller. So he did this and we are off to Ramblewoods campground for a week and a half. I hope everything opens and closes the when we need it to.
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Old 08-04-2013, 07:15 AM   #14
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Angry Cold Springs poor service

The one thing I have found from cold springs. The general Manager is a huge liar. When he says that you are first on the list for 8:00 in the morning and you speak to the tech they don't start until 8:30 number 1 and the tech doesn't show up until after 2:00. HMMM. Then general Manager says that tech just finished watching a video how to take out the motor I said are you kidding? No he just refreshing himself. Well he didn't know how to take out the motor and had to return the next day. Oh and 2 of our friends were there trying to help him out. When I called to tell the General Manager the tech needed to have reinforcements the Manager said he would finish the next day.
Please don't use these lying people. All they want is too do is sell sell sell and don't care about customer service.
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Old 08-04-2013, 07:53 AM   #15
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I want all to know that while we didn't like the service we received. The price and quality of this camper is horrible. We found out these issues have been on going and Prime Time isn't fixing them any time soon. So far nothing has come out of our pocket for parts, just now we have no recourse for any issues. I called the manufacturer so I think the number they gave was them and they didn't care. They should recall these campers and fix their on going issues not just keep selling them. That would be customer service for the future.
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Old 08-07-2013, 07:03 PM   #16
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Quote:
Originally Posted by Wildwood Danny View Post
I'd like to apply for that QA job.
I could do that job too! I have plenty of experience with problems units.
I like your line " Let's all keep on talking about RVing!!!!!!!!!!!!!!!!!!"
Funny thats all I can do because my Lacrosse spends more time in the shop then at camp!
I have 16 night camping and about 30 days in the shop.
And it still has to go back in for work not completed. UGH
So I feel the pain so much its now funny
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Old 08-07-2013, 11:06 PM   #17
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Quality Control can't fix design problems. it's too late in the production process. The big issue with the RV industry is a serious lack of competent design engineers and production engineers.

My '02 Georgetown give all indications that most of the "engineering" was done by the techs on the shop floor, who made things up as they went along.

As a result of minor water damage in the overhead cabinets in the dinette, I took them out and built replacements. I was appalled at the inadequate engineering of the cabinet attachments to the frames. There are three 1" square steel tubes running the whole length of the slide-out ceiling. The overhead cabinets were attached to a 1/16" layer of lauan plywood glued to the styrofoam insulation in the ceiling. Nowhere was there a solid attachment to those structural members.

Now that I've built replacement cabinets you can be sure they're anchored to those ceiling beams. After disconnecting the wiring to the overhead lights on the cabinets, I was appalled that part of the wiring used white for negative and black for positive 12V while other parts used black for negative and green for positive. I suppose that the production techs just grabbed whatever wire was handy.
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Old 08-07-2013, 11:25 PM   #18
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Geeeshh...how bout the water damage. Fix the leak?
Cracker jack engineering.
Makes me sick.
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Old 08-08-2013, 12:00 AM   #19
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The more I read on this and other forums, I have come to the conclusion that our RVs are all leaving the factory with serious flaws. Some dealers make the effort to iron these out before handing us the keys and some do not. To be fair, about half of the defects we found only by using the rig. Frustrating, yes. Can manufacturers do better, yes. Do we want to pay 30% more to not have these issues, not really. If somebody came up with a way to build RVs the way we build cars, there could be actual specifications, quality control and lot more automation to manufacturing. Then our expectations would be met. Until then, we buy raw materials, spend 2 years working out the flaws and then either enjoy them or sell them and start all over again.
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Old 08-08-2013, 09:47 AM   #20
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Maybe it's time for a little foreign competition?!?!
A modern day Henry Ford for the RV industry?
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