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Old 07-22-2013, 06:37 PM   #1
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Very poor quality control on 2012 Lacrosse

We bought a 2012 Lacrosse 308RES in August 2012. The floor plan was just what we were looking for. We towed it to our seasonal site and after going in and out of the camper through out the day setting it up I noticed the steps had a 3/4" crack in the step risers,the fridge did not stay closed the light over the bed did not work drawer under stove did not latch, 2 pieces of trim fell off on the slides, other trim was sagging and The door was warped and would not close. All of this on day 1.
When I went to dump the holding tanks the handle on the black tank was hitting frame and would not close all the way and broke.
When I towed home I noticed the fridge was not working, come to find out the battery cable was not even connected to the terminal on the battery.
The outside storage doors are warped, propane storage in front was off center by 6" to one side which interfered with my load bars and broke the propane cover.
After 4 months in the shop to replace doors and all other problems we went to go camping first time in 2013 and the wardrobe slide motor died. One month later we went camping without issue, we were happy.
This past weekend getting ready to pull out of seasonal site to go to Pittsburg, NH camping the rear stabilizers would not go up. went to dealer and they ordered a motor said it is very common problem.
All these issues and camper is not yet a year old. I don't know how Forest River and Prime Time can let a camper with this many issues pass a quality control inspection. Sorry for being so long but I just had to vent.
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Old 07-22-2013, 06:43 PM   #2
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Sorry to hear about the problems with your unit. Did you buy it new or was it pre-owned? Doesn't sound like a detailed PDI was provided prior to you taking delivery.

I do understand how you must be feeling especially with being disappointed. Hopefully all will work out for you soon.

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Old 07-22-2013, 06:58 PM   #3
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It was brand new, that is what makes it so upsetting. But don't get me wrong I do love the style and the looks of the camper. We shouldn't have had this many issues over 5 years. The Dealer was another issue. Cold Springs RV in Weare, NH I will never use again. We took it for 7 issues and they end up only fixing 4 and then we take it back and they fix 2 more then we still have to take it back again.
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Old 07-22-2013, 07:10 PM   #4
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Sorry to hear about your troubles.
About half of them are PDI (dealer) issues.
It sucks when dealers blame the manufacturer for their shop's shortfalls.
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Old 07-22-2013, 07:18 PM   #5
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Thanks, I have high hopes that everything will get better from now on.
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Old 07-22-2013, 07:53 PM   #6
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Lacross dead travel trailer

When we decided to purchase this new 2012 Lacross camper it was only because I wanted something bigger I did love our small Dutchman. We just couldn't fit our friends in there during bad weather so I decided to purchase the 36,000 dollar trailer, as my daughter says mansion on wheels. I love it. I just can't believe the hard time they are giving me about all of the things that are breaking. The motor, steps, door, light, drawer under stove many of the trim areas and more than I can actually state. When you get lied too more than once beginning with the fact they were supposed to deliver it and oh when my husband called they conveniently forgot I should of got out then. My husband has fixed the minor things like oh the fridge that wouldn't stay closed the front tanks that were off things like that, however when you go to the dealer and they give you manufacture phone number don't bother calling. The customer service only makes you feel like your being treated like a child saying they sympathize with you and start talking about their lemon car. I don't want to hear it. When you ask for compensation, oh they can't do that, the manufacturer won't do that. They do pitch the 1495.00 insurance plan that I already know is a piece of crap. When you ask how long your new motor is guaranteed for which is 3 weeks old and they say until the 28th of July when your plan for the 1st year expires. That really fries my butt. What no 30 day guarantee, and then they ask how they can help to fix things and you again ask for a year for the extended warranty due to the inconvenience of not being able to use the camper and told no because they are in it to make money. Heck yes you make money so now Cold Springs RV may just get this camper pulled into their lot and unpacked in front of all the people buying new campers. Oh and yes I have already told 2 couples last Sunday while I was trying to get help not to buy from them and why. 1 couple did leave. I will spread the word to all my friends and their friends not to go there. I will go up to Chichester to camping world and get a new camper in the fall or spring. Please don't buy from Cold Springs RV. Maybe a news article should go into the Concord Monitor and the Union leader. Send good thoughts please nothing happens on our last camping trip I 2 weeks. If it does this is what I would like to do to the quality control people.
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Old 07-28-2013, 06:39 PM   #7
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Quality update

This update is as of today at noon, 8 hours before our warranty expires. The second motor on the wardrobe slide died as we were closing camper to go away for 2 weeks. NOT HAPPY. Dealer is coming tomorrow morning to hopefully fix with motor from one in yard. Please keep your fingers crossed. I cannot go anywhere and enjoy myself without fearing that something will not work when we get there or when we leave.
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Old 07-29-2013, 09:42 AM   #8
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We had some issues when we bought our Lacrosse 303RKS, some Prime Time & some dealer. All were taken care of by Prime Time, our selling dealer, & our local Forest River Dealer. Problems with all brands and models. One of our many hobbies is checking out new trailers at dealers as we travel, finding models not being sold in our area, a lot of dealers show new trailers without detailing them out and you find many with a lot of problems that are addressed by the dealer before delivery.

Yes problems are a big pain in the behind, but every brand has them, should the have them, no not for the money spent on our rigs.

Good luck on getting everything resolved, keep us informed, and keep on RVing.
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Old 07-29-2013, 08:12 PM   #9
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Our 2013 PT Lacrosse 318 BHS is lacking in quality control as well. Pretty disappointing considering all the hype. My wife and I have already made up our mind that we are going back to Jayco. I think our Lacrosse will be lucky if it is still on the road in 10 yrs. A little more falls apart every trip out. So we understand your anguish.
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Old 07-29-2013, 08:23 PM   #10
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Quote:
Originally Posted by canterburyshoe View Post
It was brand new, that is what makes it so upsetting. But don't get me wrong I do love the style and the looks of the camper. We shouldn't have had this many issues over 5 years. The Dealer was another issue. Cold Springs RV in Weare, NH I will never use again. We took it for 7 issues and they end up only fixing 4 and then we take it back and they fix 2 more then we still have to take it back again.
Bought 2 campers from Cold Springs RV. Their service department is awful, I don't really think they want to do any service work after the sale. This past spring I decided to give them another chance.....what a mistake. I had them install a slide out awning and they did not install the anti-billow device correctly, snapped off a screw that held the awning tube and let a bag of screws on top of the slide out that got crunched into the side of the trailer. So on my new camper I needed to replace the microwave, baggage doors, AC fan. I had Prime Time send me the parts directly to make the repairs. Buyers beware of Cold Springs RV. Almost forgot...they did not install the WD hitch correctly and I would not leave until it was fixed (had to tell them how to install the hitch)
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