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Old 07-06-2015, 02:37 PM   #1
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Warranty Request Denied By Spartan Rant

I bought a 2015 Spartan 1032 5th wheel almost a year ago. I recently took it back to the selling dealer (General RV in Salt Lake City) to have some final warranty related items taken care of before my one year warranty ran out. On one side of the big slide, the trim extended approximately 1" below where it should have ended. On the back side of the slide, it did not look like the slide was completely retracted at the rear. I asked for a new piece of trim for the front of the slide and asked the dealer to put in a request for the slide to be adjusted to seat properly in the rear. Spartan denied both requests saying that that is just the way they are made sometimes. I have seen other new units on the dealers lot to know that mine is not the norm and that the trim and the rear of the slide not completely retracted is not correct.

I know these are only cosmetic problems because the slide works fine, does not leak and on the inside of the trailer the slide looks to be level across the top and bottom when extended. I should not be surprised that these items were denied because of the way RV's are manufactured these days. I have been very lucky with my Spartan so far in that I have had no problems with it. I did replace the cheap TowMax tires that came on it with GY G614's and replaced the weak group 24 batteries that the dealer put on the unit that could not keep up with the parasitic draws when boondocking.

I guess you live and learn from your mistakes. I am not new to RV'ng and probably should have pointed out these cosmetic flaws before signing on the dotted line with the dealer but sometimes you get overwhelmed with all the new gadgetry during the walk through and PDI. I normally trade up about every 2 years and already have my eyes on a larger unit. Next RV for me will most likely NOT be a Forest River or Prime Time made product because of the denial of the above small cosmetic flaws!
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Old 07-06-2015, 02:44 PM   #2
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Good luck buying any RV if a small fault like that would make you not buy another.


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Old 07-06-2015, 02:44 PM   #3
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I'd contact prime directly.
I'd bet a dozen of donuts they were never even contacted about.

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Old 07-06-2015, 02:53 PM   #4
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I bet a bakers dozen of 13! I visited General RV last fall, could not leave fast enough! High pressure sales types.
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Old 07-06-2015, 06:39 PM   #5
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Originally Posted by TURBS View Post
I'd contact prime directly.
I'd bet a dozen of donuts they were never even contacted about.

Prime Time Contact Us

08 duramax tuned n modded
2011 32bhok Sabre
2015 camping "11 nights"

X2 Neither one is right. This one aparently slipped through QC but, should have been CAUGHT AND CORRECTED AT THE DEALER as part of their prep for potential sale or at least before delivery to you.

Definitely contact PT and attached your pics.
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Old 07-06-2015, 07:19 PM   #6
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Me thinks your one of the lucky ones to get a good unit. (few problems)
Those are simple fixes for the dealer. Maybe just have them adjust the slide and cut the excess trim off.
Call primetime , I got a six-pack to wash them doughnuts down that they will take care of you.
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Old 07-08-2015, 06:06 AM   #7
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Friend of ours bought a Lacrosse trailer from General RV in Wixom, Michigan. Said he would never buy another from them. Very poor customer service.
I bought a Keystone Cougar and had to end up doing some of the warranty work myself. I was forever calling them about delivery of warranty items. My list of poor customer service goes on and on.
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Old 07-08-2015, 06:42 AM   #8
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Yep sounds like they never talked to Prime. Sounds like that is one dealer to avoid. Later RJD
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Old 03-30-2016, 07:24 PM   #9
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Spartan 1032 Issues

I've had my 1032 just over a year and the valance that wraps around the living room bump is falling off. It appears that 2 of the screws used to hold it in have the heads broken off. I fix it this weekend but, this is the second manufacturing issue I've found. The first was the pot drawer under the fridge. They didn't build a structure strong enough to hold the drawer. I took it back to the dealer and they just glued it. That failed by the time I got home 2 hours away. It took me about 30 min to build a bit of structure and now its good to go. St ill love the thing. Hauled it from Northern VA to Sturgis SD and back last year. Two bikes and three people. It haul great!
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Old 04-01-2016, 11:20 AM   #10
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Originally Posted by Happy Vibe View Post
Good luck buying any RV if a small fault like that would make you not buy another.
Buyer should get what he pays for. How do we know if the slide leaks in that position


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