Reply
 
Thread Tools Display Modes
Old 07-06-2015, 03:37 PM   #1
Junior Member
 
Join Date: Jun 2014
Location: Salt Lake City, UT
Posts: 21
Warranty Request Denied By Spartan Rant

I bought a 2015 Spartan 1032 5th wheel almost a year ago. I recently took it back to the selling dealer (General RV in Salt Lake City) to have some final warranty related items taken care of before my one year warranty ran out. On one side of the big slide, the trim extended approximately 1" below where it should have ended. On the back side of the slide, it did not look like the slide was completely retracted at the rear. I asked for a new piece of trim for the front of the slide and asked the dealer to put in a request for the slide to be adjusted to seat properly in the rear. Spartan denied both requests saying that that is just the way they are made sometimes. I have seen other new units on the dealers lot to know that mine is not the norm and that the trim and the rear of the slide not completely retracted is not correct.

I know these are only cosmetic problems because the slide works fine, does not leak and on the inside of the trailer the slide looks to be level across the top and bottom when extended. I should not be surprised that these items were denied because of the way RV's are manufactured these days. I have been very lucky with my Spartan so far in that I have had no problems with it. I did replace the cheap TowMax tires that came on it with GY G614's and replaced the weak group 24 batteries that the dealer put on the unit that could not keep up with the parasitic draws when boondocking.

I guess you live and learn from your mistakes. I am not new to RV'ng and probably should have pointed out these cosmetic flaws before signing on the dotted line with the dealer but sometimes you get overwhelmed with all the new gadgetry during the walk through and PDI. I normally trade up about every 2 years and already have my eyes on a larger unit. Next RV for me will most likely NOT be a Forest River or Prime Time made product because of the denial of the above small cosmetic flaws!
Attached Thumbnails
Click image for larger version

Name:	IMG_4921.JPG
Views:	194
Size:	82.4 KB
ID:	82197   Click image for larger version

Name:	IMG_4923.JPG
Views:	200
Size:	89.1 KB
ID:	82198  
__________________

__________________
Macky is offline   Reply With Quote
Old 07-06-2015, 03:44 PM   #2
Senior Member
 
Join Date: Feb 2012
Posts: 1,101
Good luck buying any RV if a small fault like that would make you not buy another.
__________________

__________________
Ontario

Vibe 6501
1 Prospector Canoe
2 Mtn. Bikes
4 Hiking Boots
Happy Vibe is offline   Reply With Quote
Old 07-06-2015, 03:44 PM   #3
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
I'd contact prime directly.
I'd bet a dozen of donuts they were never even contacted about.

http://www.primetimerv.com/ContactUs.aspx

TURBS
08 duramax tuned n modded
2011 32bhok Sabre
2015 camping "11 nights"
__________________
TURBS is offline   Reply With Quote
Old 07-06-2015, 03:53 PM   #4
Senior Member
 
B and B's Avatar
 
Join Date: Jun 2013
Location: Wilmot Twp, Ontario, Canada
Posts: 8,604
I bet a bakers dozen of 13! I visited General RV last fall, could not leave fast enough! High pressure sales types.
__________________
B and B is offline   Reply With Quote
Old 07-06-2015, 07:39 PM   #5
Senior Member
 
rracer5's Avatar
 
Join Date: Jan 2011
Location: Full Timing It
Posts: 1,902
Quote:
Originally Posted by TURBS View Post
I'd contact prime directly.
I'd bet a dozen of donuts they were never even contacted about.

Prime Time Contact Us

TURBS
08 duramax tuned n modded
2011 32bhok Sabre
2015 camping "11 nights"

X2 Neither one is right. This one aparently slipped through QC but, should have been CAUGHT AND CORRECTED AT THE DEALER as part of their prep for potential sale or at least before delivery to you.

Definitely contact PT and attached your pics.
__________________
"PT Crew Members Since 9/2010"[/I][/B]
2011 RAM 2500 HD 6.7L CTD Crew
2014 Sanibel 3250
rracer5 is offline   Reply With Quote
Old 07-06-2015, 08:19 PM   #6
Site Team
 
Platokidd's Avatar
 
Join Date: Aug 2012
Location: top side land of Lincoln
Posts: 6,428
Me thinks your one of the lucky ones to get a good unit. (few problems)
Those are simple fixes for the dealer. Maybe just have them adjust the slide and cut the excess trim off.
Call primetime , I got a six-pack to wash them doughnuts down that they will take care of you.
__________________
2014 LaCrosse 323RST-TE-C
2009 Chevy 2500HD Z71
nights of camping
2017-67 / 16-92 / 15-73 / 14-60 / 13-33
Seasonal
Platokidd is offline   Reply With Quote
Old 07-08-2015, 07:06 AM   #7
Senior Member
 
Join Date: Nov 2012
Posts: 214
Friend of ours bought a Lacrosse trailer from General RV in Wixom, Michigan. Said he would never buy another from them. Very poor customer service.
I bought a Keystone Cougar and had to end up doing some of the warranty work myself. I was forever calling them about delivery of warranty items. My list of poor customer service goes on and on.
__________________
billb800si is offline   Reply With Quote
Old 07-08-2015, 07:42 AM   #8
Georgia Frog Rally 2018
 
aceinspp's Avatar
 
Join Date: Jun 2015
Location: GA
Posts: 10,653
Yep sounds like they never talked to Prime. Sounds like that is one dealer to avoid. Later RJD
__________________
2015 35 FT V-Lite 30WRLIKS Diamond Package
2015 Chevy 2500 6.0 4:10 gearing.
Days camped in 2016 58
Days camped so far 2017 62
aceinspp is offline   Reply With Quote
Old 03-30-2016, 08:24 PM   #9
Junior Member
 
Join Date: Nov 2014
Posts: 2
Spartan 1032 Issues

I've had my 1032 just over a year and the valance that wraps around the living room bump is falling off. It appears that 2 of the screws used to hold it in have the heads broken off. I fix it this weekend but, this is the second manufacturing issue I've found. The first was the pot drawer under the fridge. They didn't build a structure strong enough to hold the drawer. I took it back to the dealer and they just glued it. That failed by the time I got home 2 hours away. It took me about 30 min to build a bit of structure and now its good to go. St ill love the thing. Hauled it from Northern VA to Sturgis SD and back last year. Two bikes and three people. It haul great!
__________________
jshackle is offline   Reply With Quote
Old 04-01-2016, 12:20 PM   #10
Senior Member
 
Join Date: Jul 2012
Location: Orange Texas
Posts: 608
Send a message via MSN to Tiggerdad
Quote:
Originally Posted by Happy Vibe View Post
Good luck buying any RV if a small fault like that would make you not buy another.
Buyer should get what he pays for. How do we know if the slide leaks in that position
__________________

__________________

2013 Crusader 330 MKS
2013 Chevrolet Silverado LT 2500 D/A
Tiggerdad is offline   Reply With Quote
Reply

Tags
warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 02:51 AM.