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Old 02-02-2015, 01:15 PM   #1
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Join Date: Feb 2015
Location: San Antonio, Texas
Posts: 33
Warranty service question

So I am looking to buy a Primetime Lacrosse 329BHT. The Dealer that carries them is about 2 hours away. Not bad, but I was wondering if you can get Warranty work done at a local RV Service place? Does Primetime have Authorized Repair shops that are not dealers?

Dealers seem to be very hit or miss as far as customer service and repair work. I would think a place that only does service would be much better since that is their bread and butter.


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Old 02-02-2015, 01:46 PM   #2
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Join Date: Jun 2014
Posts: 122
I own that exact camper, it is a beautiful camper and what worked best for my family. on the service side of things, my dealer is also a ways away, they are 3 hours. I currently have it there for service, I had a minor issue prior to that and I called PT to ask if there was somewhere closer who could work on it, they provided me with a list of dealers they had close and I called them, none was willing to work on it since i did not buy it there and if I wanted them to I would get put on the "list" and they would "get to it". I also had one flat out refuse to work on it period. I now have a local small dealer/repair shop who is willing to work on it and and just bill PT for the warranty work as they are now a service center. So yes other CAN work on it but that does not mean they WILL. PT was a huge help finding me somewhere closer though.

2014 Prime Time Lacrosse 329BHT Luxury Lite Touring Edition
2015 Silverado 2500HD DMAX
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Old 02-02-2015, 02:34 PM   #3
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Location: Katy, Tx
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As mentioned you should be able to get it serviced elsewhere. My new Crusader was repaired (warranty work) at a place back in the fall that is strictly an RV repair shop.
2015 Crusader 315rst
2016 Ford F350 SRW 4x4 King Ranch 6.7L
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service, warranty

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