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Old 03-27-2015, 07:12 PM   #221
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Originally Posted by F.R.O.G. View Post
Toslow, I went into the admin system and found your order -- two adults in an RV, no tours. It processed successfully.

Please send me an e-mail and let me know if that's correct or not. Thanks!

i sure can, can you please PM me your email address.

thanks
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Old 03-27-2015, 11:56 PM   #222
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i sure can, can you please PM me your email address.

thanks
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Old 03-28-2015, 01:17 AM   #223
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I spent quite a bit of time today combing through registrations to look for duplicates and other issues. There are a lot of duplicate registrations from folks who went back to the FROG website and re-entered their information. There are a few folks who selected "TWO ADULTS IN AN RV" twice, and some who registered for tours only but didn't select either one or two adults in an RV.

PAYMENTS WILL ACTUALLY BE PROCESSED ONLY AFTER I GO INTO THE FILE AND INDIVIDUALLY APPROVE THEM IN ORDER TO DEAL WITH ISSUES SUCH AS THESE. I'LL SPEND MUCH OF THE WEEKEND REVIEWING EACH REGISTRATION AND TRYING TO "SNIFF OUT" THESE KINDS OF ISSUES, AND WILL BE BACK IN THE OFFICE SOMETIME ON MONDAY.

We did find that the payment system was allowing tour registrations even when tours were filled. One of the tours, the Boat, Bison, and BarBQ is heavily overbooked. We're going to look into whether we can do that tour on another day (likely Thursday, when there's no dinner at the fairgrounds) as an alternative to having to issue cancellations and refunds on that tour, but have to check with the facilities involved before we can make a decision on that.

Thanks for your patience while we work through any issues that might exist.
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Old 03-28-2015, 03:59 AM   #224
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Originally Posted by F.R.O.G. View Post
I spent quite a bit of time today combing through registrations to look for duplicates and other issues. There are a lot of duplicate registrations from folks who went back to the FROG website and re-entered their information. There are a few folks who selected "TWO ADULTS IN AN RV" twice, and some who registered for tours only but didn't select either one or two adults in an RV.

PAYMENTS WILL ACTUALLY BE PROCESSED ONLY AFTER I GO INTO THE FILE AND INDIVIDUALLY APPROVE THEM IN ORDER TO DEAL WITH ISSUES SUCH AS THESE. I'LL SPEND MUCH OF THE WEEKEND REVIEWING EACH REGISTRATION AND TRYING TO "SNIFF OUT" THESE KINDS OF ISSUES, AND WILL BE BACK IN THE OFFICE SOMETIME ON MONDAY.

We did find that the payment system was allowing tour registrations even when tours were filled. One of the tours, the Boat, Bison, and BarBQ is heavily overbooked. We're going to look into whether we can do that tour on another day (likely Thursday, when there's no dinner at the fairgrounds) as an alternative to having to issue cancellations and refunds on that tour, but have to check with the facilities involved before we can make a decision on that.

Thanks for your patience while we work through any issues that might exist.
Thanks for the update BOB, I'm sure you will be busy come Monday. I'm sure you will have it all worked out. When I registered I couldn't find the repair request? I figure that you will be sending them along to people who registered. Thank You, Cindy and FR for all you do.
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Old 03-28-2015, 04:04 AM   #225
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Thanks Bob you have done a lot of hard work on this and it appears to continue.
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Old 03-28-2015, 10:24 AM   #226
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Quote:
Originally Posted by F.R.O.G. View Post
I spent quite a bit of time today combing through registrations to look for duplicates and other issues. There are a lot of duplicate registrations from folks who went back to the FROG website and re-entered their information. There are a few folks who selected "TWO ADULTS IN AN RV" twice, and some who registered for tours only but didn't select either one or two adults in an RV.

PAYMENTS WILL ACTUALLY BE PROCESSED ONLY AFTER I GO INTO THE FILE AND INDIVIDUALLY APPROVE THEM IN ORDER TO DEAL WITH ISSUES SUCH AS THESE. I'LL SPEND MUCH OF THE WEEKEND REVIEWING EACH REGISTRATION AND TRYING TO "SNIFF OUT" THESE KINDS OF ISSUES, AND WILL BE BACK IN THE OFFICE SOMETIME ON MONDAY.

We did find that the payment system was allowing tour registrations even when tours were filled. One of the tours, the Boat, Bison, and BarBQ is heavily overbooked. We're going to look into whether we can do that tour on another day (likely Thursday, when there's no dinner at the fairgrounds) as an alternative to having to issue cancellations and refunds on that tour, but have to check with the facilities involved before we can make a decision on that.

Thanks for your patience while we work through any issues that might exist.
Thanks Bob I don't envy your position, I hope your staffare not over worked.
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Old 03-28-2015, 10:31 AM   #227
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Bob,
As gljurczyk stated, thank you, Cindy and FR for all your hard work. Sorry to hear that there are a number of issues that need to be worked out, but after having been in data processing for over 35 years, things should only get better once the bugs are worked out (hopefully!! LOL!).
Thanks again and hope the weather is warming up for you and Cindy.
Margaret and Tom
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Old 03-28-2015, 11:08 AM   #228
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Originally Posted by F.R.O.G. View Post
I spent quite a bit of time today combing through registrations to look for duplicates and other issues. There are a lot of duplicate registrations from folks who went back to the FROG website and re-entered their information. There are a few folks who selected "TWO ADULTS IN AN RV" twice, and some who registered for tours only but didn't select either one or two adults in an RV.

PAYMENTS WILL ACTUALLY BE PROCESSED ONLY AFTER I GO INTO THE FILE AND INDIVIDUALLY APPROVE THEM IN ORDER TO DEAL WITH ISSUES SUCH AS THESE. I'LL SPEND MUCH OF THE WEEKEND REVIEWING EACH REGISTRATION AND TRYING TO "SNIFF OUT" THESE KINDS OF ISSUES, AND WILL BE BACK IN THE OFFICE SOMETIME ON MONDAY.

We did find that the payment system was allowing tour registrations even when tours were filled. One of the tours, the Boat, Bison, and BarBQ is heavily overbooked. We're going to look into whether we can do that tour on another day (likely Thursday, when there's no dinner at the fairgrounds) as an alternative to having to issue cancellations and refunds on that tour, but have to check with the facilities involved before we can make a decision on that.

Thanks for your patience while we work through any issues that might exist.
Hope you have plenty of headache reliever!
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Old 03-28-2015, 01:42 PM   #229
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Thanks Bob for your hard work, has anyone know what the count is up to? We got number 493..
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Old 03-28-2015, 03:11 PM   #230
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I saw a post with 511 yesterday, but with possibly of a lot of duplicate registrations, that number would most likely be reduced.


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