Originally Posted by Fred H.
Have been checking my email every day waiting to hear something.
I'll keep checking because there are 2 items I need checked. One being the furnace, it never worked from day one. I would rather have the techs fix it at the rally than the "so called" service techs at the RV Dealership where it was bought from.
I really don't want to miss the chance to get the service done at the rally. This being my first rally.
I don't think you'll miss getting service. Last year I didn't have anything wrong that needed servicing...until I pulled the trailer out of storage to go to the rally and found out my fridge had died. I brought it to my dealer who said they'd have to wait at least 2 weeks to get it repaired (and I was leaving the next day for the rally).
When I got to the rally I headed on down to the service centre and created a new request to have my fridge looked at. Fridge fixed (actually replaced) no problem.
FR really stepped up on that one. As soon as Mike Stump heard I was without a fridge and I had my two kids with me he pulled rank and got me fixed up outside of their systematic "work our way across the park" approach. I was perfectly willing to wait but it showed me that FR does really care. What really enforced it was that he then stopped by at least once a day to make sure the fridge was satisfactory and whether or not I had any more items that needed fixing.
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