We want to have as many of the service issues as possible identified in advance, so that we can do our best to have service technicians, parts, component vendors, and other resources on hand. We recognize that things happen on the way, or just weren't noticed, so you can add to the list in Goshen, but we are trying to minimize that.
After you arrive and get settled, we'll be asking anyone who has a service request to stop by the service reception area to go over the list, schedule service, and meet the staff. The reception area is being moved about five buildings to the south, from the Swine & Sheep Arena to the Family Arts Center. Last year we had two stations to handle everyone. This year, every division will have its own station, so you'll be speaking with someone from your division and the process should be much faster.
IF YOU CHOOSE TO DO SO, you can authorize the service techs to enter your unit while you're not there. (Please don't do this if you have loose pets in your RV who might escape or cause other problems for the techs.) Otherwise, you'll need to be there, and we'll have the techs contact you before arriving. In the meantime, go about enjoying the rally, take in the seminars, and whatever, but keep your cell phone with you. Please understand that the techs will give you an estimated time of arrival, but just as you wouldn't want them to leave your job unfinished to go and see the next owner, they won't leave the job prior to yours unfinished, either.
We are mobilizing a small army here to handle nearly 250 service requests, from the simple to the complex to the absurd, in under a week. (No, we are not going to destroy the structural integrity of your trailer by cutting a hole in the side of your trailer and adding a second door and stairs just because you saw a newer model with a different floor plan and two entrance doors and thought you'd like a second door, too. Yes, someone did ask for that.)