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Old 08-08-2014, 02:03 PM   #1
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Join Date: Aug 2014
Location: SW Florida
Posts: 11
Thumbs up Excellent Customer Service

We attended our first FROG Rally in Goshen in our brand new Solera 2015
I can 't even begin to tell you how great the service and service techs are.
This is the best customer service I have received on anything I have ever purchased.
Understand, these were all minor items but had we needed to have them taken care back home in Florida We would have been quite upset about the many trips, time and tolls they would have necessitated.

We will certainly be spreading the word that if anyone is in the market for an RV They must consider a Forest River product.
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Old 08-08-2014, 02:20 PM   #2
NELA
 
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Join Date: May 2013
Posts: 3,220
One of the reasons we didn't push harder to make Goshen work in to our schedule this year is that we're still inside our 2 year warranty, and really had nothing that needed fixin'.

Glad you got to make it to Goshen and really glad to see you were "made whole" via awesome customer service!

(our dealer...Bayou Outdoor Super Center is 90 miles away so we don't fret over small stuff, but boy-oh-boy when we do roll in with our list they are UNBEATABLE when it comes to customer service)

As is true with all things, customer service, whether it's thru the dealer or the manufacturer, makes or breaks the customer's satisfaction!

Now go and enjoy that new RV!
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If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
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