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05-07-2014, 09:37 AM
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#21
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by Oakman
I broke a string shade in the Silverback last week so I guess I’ll be sending in a service request soon. I never could figure out how to restring those darn shades.
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We can fix you right up my man.
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05-07-2014, 01:21 PM
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#22
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Senior Member
Join Date: Jan 2012
Posts: 5,423
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Quote:
Originally Posted by Oakman
I broke a string shade in the Silverback last week so I guess I’ll be sending in a service request soon. I never could figure out how to restring those darn shades.
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Funny thing is that is the only thing we could not get done last year at the rally, they did say you have a lifetime warranty for that but you have to ship them back to the mfg. I figured after all that shipping cost it was not worth it so learned to do it myself, wished I had the diagram would have helped, the 4 string seems the hardest.
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05-07-2014, 01:50 PM
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#23
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Senior Member
Join Date: Jul 2007
Location: Jefferson County, MO
Posts: 5,452
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Quote:
Originally Posted by dblr
Funny thing is that is the only thing we could not get done last year at the rally, they did say you have a lifetime warranty for that but you have to ship them back to the mfg. I figured after all that shipping cost it was not worth it so learned to do it myself, wished I had the diagram would have helped, the 4 string seems the hardest.
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WHAT??? So it turns out there were things not fixed at Goshen. Wouldn't you know it, I finally have something for the service personnel to fix and they don't do it. What a bummer. 
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Bob and Joyce
2013 CC Silverback 29RL
2010 Ford F250 XL Crew Cab 6.4 liter diesel
ATU Local 788
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05-07-2014, 01:58 PM
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#24
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by Oakman
WHAT??? So it turns out there were things not fixed at Goshen. Wouldn't you know it, I finally have something for the service personnel to fix and they don't do it. What a bummer. |
Get yourself some cord, you have the diagrams and get with the program and for once in your life, be a hero to your wife! 
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06-11-2014, 08:58 PM
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#25
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Senior Member
Join Date: Sep 2010
Location: Elkton, MD
Posts: 559
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Recieved a voice mail today from Flagstaff/Rockwood Warranty person, indicating that I had submitted a list of items that need to be repaired during the FROG rall and wanted some additional information and pictures. I will call this person back tomorrow. I think that this is a very proactive approach in order to understand what needs to be done/fixed before arriving at the rally. Has anyone else been contacted concerning the list supplied at registration?
__________________
 Joe and Diane Buskirk
2015 Chevrolet Silverado 3500HD Duramax Diesel 4x4 SWD
2015 360IBL Coachmen 5th Wheel
"Camping is not just a past time it is my relaxing way of life"
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06-12-2014, 05:51 AM
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#26
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Senior Member
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 10,422
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Quote:
Originally Posted by buskirk21921
Recieved a voice mail today from Flagstaff/Rockwood Warranty person, indicating that I had submitted a list of items that need to be repaired during the FROG rall and wanted some additional information and pictures. I will call this person back tomorrow. I think that this is a very proactive approach in order to understand what needs to be done/fixed before arriving at the rally. Has anyone else been contacted concerning the list supplied at registration?
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Your the first that I heard of. With not knowing what you sent in for repair, they might be trying to figure out if they could do it on site or are they going to ask you to take it to the factory. Somethings has to be done at the factory. They can do a lot at your spot, but they did have people go back. That's the first like a said......
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Coachmen M/H
Concord
2018 / 300 DSC
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06-12-2014, 08:39 AM
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#27
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Director, FROG
Join Date: Sep 2011
Location: Middlebury, IN
Posts: 3,515
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Joe, we had a meeting on Monday afternoon to distribute all of the service requests to the various divsions. I suspect that there will be additional phone calls made to request information to make sure that service is handled as thoroughly and accurately as possible. I've spoken with one other member who got a similar call.
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06-12-2014, 08:47 AM
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#28
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Senior Member
Join Date: Sep 2010
Location: Elkton, MD
Posts: 559
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Quote:
Originally Posted by F.R.O.G.
Joe, we had a meeting on Monday afternoon to distribute all of the service requests to the various divsions. I suspect that there will be additional phone calls made to request information to make sure that service is handled as thoroughly and accurately as possible. I've spoken with one other member who got a similar call.
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Thanks Bob. I think this is a very practical approach and a excellent way to handle the volumes of service requests. Kudos to the team.
__________________
Joe and Diane Buskirk
2015 Chevrolet Silverado 3500HD Duramax Diesel 4x4 SWD
2015 360IBL Coachmen 5th Wheel
"Camping is not just a past time it is my relaxing way of life"
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06-12-2014, 08:51 AM
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#29
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Quote:
Originally Posted by F.R.O.G.
Joe, we had a meeting on Monday afternoon to distribute all of the service requests to the various divsions. I suspect that there will be additional phone calls made to request information to make sure that service is handled as thoroughly and accurately as possible. I've spoken with one other member who got a similar call.
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Frog Bob pm sent
TURBS
"Sabre owners united"
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06-21-2014, 07:12 AM
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#30
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Junior Member
Join Date: Jan 2014
Location: Woodstock On.
Posts: 23
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Hi There. I received a call this week as well to ask me about repairs and I was given toll free numbers for Manufactures service counters to call as the repairs will not be fixed at the Rely. # 1 My levelling jacks leak oil . The supplier is near the Rely , # 2 My Magnadyne M4-LCD Stereo , flashes Engage park brake when the radio station is playing this happens about a 1/2 hr. Into my travels . It drives me NUTS. I've yet to call the Manufacturer . If there's help out there with his Problem please post it . Thanks..
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Mark Greathead 
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06-22-2014, 06:25 AM
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#31
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Senior Member
Join Date: Jan 2012
Posts: 5,423
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Is there a address to snail mail the service request form?
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06-22-2014, 07:12 AM
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#32
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Junior Member
Join Date: Jan 2014
Location: Woodstock On.
Posts: 23
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Not that I know of. I printed it off the resignation site then scaned it to a email attachment .
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06-22-2014, 07:17 AM
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#33
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Senior Member
Join Date: Jan 2012
Posts: 5,423
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Quote:
Originally Posted by m greathead
Not that I know of. I printed it off the resignation site then scaned it to a email attachment .
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We should have done that also but we are on the road now till after the rally and do not have the equipment to do that( some day)
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06-22-2014, 07:17 AM
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#34
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Senior Member
Join Date: Jul 2007
Location: Jefferson County, MO
Posts: 5,452
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Mail it to FROG at the address on the registration form.
__________________
Bob and Joyce
2013 CC Silverback 29RL
2010 Ford F250 XL Crew Cab 6.4 liter diesel
ATU Local 788
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06-22-2014, 07:22 AM
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#35
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by dblr
We should have done that also but we are on the road now till after the rally and do not have the equipment to do that( some day)
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Download it on a thumb drive, go to Kinko's, cg office, print it, fill it out, take a picture of it and email it to Frog Bob.
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06-22-2014, 07:24 AM
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#36
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Junior Member
Join Date: Jan 2014
Location: Woodstock On.
Posts: 23
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Forest River Owners' Group - FROG™
PO Box 30 | Middlebury, Indiana | (574)825-8532
Forest River, Inc, a Berkshire Hathaway company
this is the address on the web page ...
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06-22-2014, 07:32 AM
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#37
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Junior Member
Join Date: Jan 2014
Location: Woodstock On.
Posts: 23
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This will be my first Frog Rely & looking forward to many more .
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06-22-2014, 08:59 AM
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#38
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Member
Join Date: Aug 2012
Location: Milford, Michigan
Posts: 74
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 Wow, I guess I need to send our short list of repairs needed as soon as possible. Our biggest issue is with a leaky, drippy awning...
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06-22-2014, 09:29 AM
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#39
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Phat Phrog Stunt Team
Join Date: Aug 2011
Location: Iowa
Posts: 34,507
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Quote:
Originally Posted by dstrauss2
Wow, I guess I need to send our short list of repairs needed as soon as possible. Our biggest issue is with a leaky, drippy awning...
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I'm going to see if they'll replace my outside kitchen fridge.
I fill it with beer and the next day it empty.
Any suggestions till then what could be wrong?
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06-22-2014, 09:58 AM
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#40
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Senior Member
Join Date: Jul 2007
Location: Jefferson County, MO
Posts: 5,452
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Quote:
Originally Posted by f1100turbo
I'm going to see if they'll replace my outside kitchen fridge.
I fill it with beer and the next day it empty.
Any suggestions till then what could be wrong?
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Neighbors are accessing your fridge in the middle of the night.
__________________
Bob and Joyce
2013 CC Silverback 29RL
2010 Ford F250 XL Crew Cab 6.4 liter diesel
ATU Local 788
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