Originally Posted by Volvodriver
For Bob or someone in the rally office;
When we registered we also payed and we have the auto-receipt. When I checked the bank statement on-line after the auto-pay receipt was emailed it had the charge pending.
Today when I checked the statement this morning there was no pending and the amount had not been deducted from this account. Will the charge be rebilled or because of so many people registering and paying did the system get jammed?
Thank you for addressing this.
Dave, we have the system set up so that we don't actually charge your account when you place the order, but simple get an authorization or reserve to charge.
I'll go through each order to make sure that it looks okay and then start actually taking the charges, probably later today. The reason that we do this is so that if someone accidentally does something like order 2 sites, thinking that an RV and 2 adults is 2 orders (one for each person) we don't end up with double charges, tie up someone's money, and have to issue refunds.
You'll see the actual charge hit your account in the next couple of days.