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Old 04-03-2016, 02:47 PM   #1
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Sad Commentary

While it is a gracious act, it is also a sad commentary on our industry that in order to get warranty-type service on our rigs a FROG has to travel thousands of miles and "camp" with a thousand other people in order to vie for an opportunity to have work done. Wouldn't it be nice if we could get reliable service done at a dealer's shop so that a national rally could be a true fun-fest rather than a competition to get service done. Just sayin'.
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Old 04-03-2016, 02:50 PM   #2
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I didn't notice any competition last year.
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Old 04-03-2016, 02:57 PM   #3
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I have never seen any competition and I have been to 3 of them. You fill out the list they will review it and do the best they can to accommodate you. Remember this for non maintenance problems. It up to you the owner to do that but if there is a defect they will bend over backwards to help you. Thank-you FR for all you do for us.....
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Old 04-03-2016, 03:02 PM   #4
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We've never been. We really want to go this time. But, I'd offer another view of your post, which is simply my opinion, based on no experience with this whatsoever.

We can go to our dealers and get warranty work anytime. If they won't do it, or do it poorly, that is not FR's direct responsibility. Choosing viable retailers may be their job to some degree, but fixing one warranty issue begins with the dealer, not the manufacturer. I don't expect to take my GMC truck back to Flint, MI to get warranty work done. I doubt they'd do warranty work that way. No, this isn't a direct analogy since both industries work differently, but still.....

I see it the other way. I see it as.......I can go to my dealer and get warranty work done, even if I have to hassle with either them or the manufacturer. Nothing is stopping me. But this manufacturer is agreeing to send techs to one location to fix dozens of sub-brands, as best they can. I would liken this to Ford and GMC and Ram sending techs to this venue to fix any tow vehicle's warranty issues, in addition to respective dealer warranty work. It's an addition, not in lieu of.

I'm impressed that they do it.

Just my opinion.
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Old 04-03-2016, 03:23 PM   #5
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Keep in mind that FR is also doing repairs on units far out of warranty for free which no other mfg does, including Ford, GM or Dodge. Saw them put a new refrigerator in a 7 yr old unit free of charge the 1st time I was at the Goshen Rally which was 3 yrs ago.
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Old 04-03-2016, 03:23 PM   #6
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We would like to attend, and will one year. Would like to spend the time at the factory, and with other owner's. I would think it is a huge benefit to get some thing's fixed while we are there.
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Old 04-03-2016, 03:28 PM   #7
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Having been last year, I can tell you it is a fun fest. You get to participate in seminars, tours, and hanging out with new friends while the work is done. We met the techs and service manager as well as got to see the factory where our trailer was built. Kinda cool.
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Old 04-03-2016, 03:30 PM   #8
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Quote:
Originally Posted by Rollingdunder1 View Post
While it is a gracious act, it is also a sad commentary on our industry that in order to get warranty-type service on our rigs a FROG has to travel thousands of miles and "camp" with a thousand other people in order to vie for an opportunity to have work done. Wouldn't it be nice if we could get reliable service done at a dealer's shop so that a national rally could be a true fun-fest rather than a competition to get service done. Just sayin'.
I agree with you wholeheartedly. What I struggle with is the QC issues from the factory, the dealer warranty service "lottery" (some dealers are great, others lousy) and the finger pointing that goes on between FR and the dealers. It is wonderful that you can get warranty-like service long after the warranty expires. I would have been thrilled with decent dealer warranty service when the warranty was in force.

Be careful though - you may be flamed for not loving either FR or your servicing dealer.
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Old 04-03-2016, 03:41 PM   #9
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Quote:
Originally Posted by Rollingdunder1 View Post
While it is a gracious act, it is also a sad commentary on our industry that in order to get warranty-type service on our rigs a FROG has to travel thousands of miles and "camp" with a thousand other people in order to vie for an opportunity to have work done. Wouldn't it be nice if we could get reliable service done at a dealer's shop so that a national rally could be a true fun-fest rather than a competition to get service done. Just sayin'.
We never been to a national rally but would like to........ but our dealer fixed all the warranty service issues we had with no question, No issues just great service from our dealer Just Sayin..........


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Old 04-03-2016, 03:50 PM   #10
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It is a 3600 mile round trip -/+ for me, it would be way less expensive for me to let the dealer repair any problem the lite might have and just pay out of pocket.

I am sure the rally is nice for those that do live close enough to make the trip worth it.
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