As for the CoachNet issue, Coachnet provides services like this by putting you in contact with local repair options, they don't have a team of mechanics themselves traveling the country to fix everything. So it seems reasonable to me, depending on where you are and the time of year (holiday weekends, etc) that they could be unable to help find a service dealer able to help any faster than that. Coach net will DISPATCH a mobile mechanic, meaning they will find one for you and send them out. They don't have control over the availability of that mobile mechanic based on where you are when the problem occurs.
If you have basic or premier plans, it states that there is unlimited towing, but I'm not clear on if that is for a broken down tow vehicle, or the towable RV itself. I would have asked about this option to have the RV towed to a facility. It may still then have been days before the facility could make the repair. They only tow to the NEAREST qualified repair facility, not necessarily the one closest to home.
Reading the fine print helps me set my expectations so I'm not upset when something happens.