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Old 08-22-2016, 02:59 PM   #11
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Join Date: Oct 2015
Posts: 15
thanks to everyone who took the time to reply. I contacted Forest River, and their reply was to take it to the dealer to look at it.

The other dealer in AZ has set an appointment for me to take it in at the end of the month.

So, wish me luck -- I'll keep you posted with what happens.

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Old 09-11-2016, 11:12 PM   #12
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Join Date: Oct 2015
Posts: 15
We took the trailer to Desert AutoPlex, the Coachmen dealer in Mesa, AZ. Unlike the first dealer we tried for warranty work (Galpin Ford RV in Dewey, AZ), Desert AP was very prompt addressing the issue.

Jill, the warranty dept customer service person, has been very good about keeping in contact via email and phone.

We took the unit in on Wed, the 31 of August, and she promised that a tech was waiting to look at it. When she first walked in the trailer, on the squeaky floor, she said, "oh my, something is not right!" and that she had never seen similar movement and creaking.

Thursday or Friday they inspected the floor, cutting away the fabric beneath the trailer, with one tech walking inside, and another underneath watching. They determined that major repairs would be necessary, and they would contact Forest River for authorization.

Monday the 5th I got this email:
"Ok we got auth to start the work we wont have to take anything out from the inside what Factory recommends is that we add 2x2 to soft areas to support add liquid nail and glue to support and let dry for awhile I will keep you posted the tech That will be working on this is good
we will get this right for you"

Poor email skills not withstanding, (I think she uses voice recognition on her phone to write emails!) it looks like they are making an attempt to fix the problem.

She didn't say what the 2x2s are - alum, wood, steel or what - but I presume wood, since they will use Liquid Nails. Not sure how much rigidity will come from 8' lengths of 2x2s, but we'll see.

Daily high temps in Mesa have been over 100, so it should not take too long for Liquid Nails to set I anticipate hearing something from Jill this week.

Again, I'll keep you posted...

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Old 09-12-2016, 11:37 AM   #13
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Join Date: Oct 2015
Posts: 15
Well, that didn't take long... I was concerned that 2x2s wouldn't fix the problem, and this morning I hear from the dealer that I was correct:

"Found that floor is going to need more than just supports so we have auth requested waiting to hear back from them I will keep you posted Just adding 2x2 for support is not going to make it go away we will need to pull lino up and depending on if it can just peel back or if its glued down we might have to replace
I will let you know what they say"

So, now we wait again...

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