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Old 02-13-2015, 11:05 AM   #1
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Coachmen Factory Contact

Just wanted to report a good experience....I emailed the Coachmen service website yesterday with a question about winter use. Well I received an actual live person phone call today from the factory. The info was exactly what I needed. Great to know they respond so quickly.

Southwestern Pennsylvania
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Old 02-13-2015, 11:18 AM   #2
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nate has called me back several times with info and some direction on where to take my coach if I am not satisfied with the people at the dealership, it is only 5 1/2 hours away in fontana ca.

Mark & Annie
Modesto, Central California
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Old 02-13-2015, 02:14 PM   #3
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Bob Jewell is (unless was) the man in charge of the repair shop at Coachmen (in Indiana) if you, like me, take it to them to have work done. I can recommend the work and Bob.
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Old 02-13-2015, 10:13 PM   #4
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For the class A motorized stuff. Nate Hedges and Bob Jewell are great to deal with. Your Pursuit 31BDP is out at the service center right now getting some TLC. Hope to get it back in the next few weeks and load up for a trip to FL.
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Old 02-13-2015, 10:45 PM   #5
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Love hearing the good stuff! Glad they took care of you.
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Old 02-14-2015, 08:22 AM   #6
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Awesome news indeed!

When we were shopping for campers I emailed them with questions about the 2015 model changes and got a call back from the Catalina line manager. We were on the phone for nearly an hour, he answered every question and even offered up helpful info! That experience was a huge factor in our decision to buy the Catalina.

Beau & Sue
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Old 02-14-2015, 04:47 PM   #7
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Wow... Haven't heard of this kind of response from any modern day company, let alone an RV mfg. Maybe a reason I talk to very few disgruntled Coachmen owners. Love our Apex. Hope to never need to call them for a problem, but good to know there's a human on the other end.

2015 Coachmen Apex 288BHS
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2015 Coachmen Apex 288BHS
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Old 02-14-2015, 05:24 PM   #8
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Just a thought but Coachmen used to be independent. Hopefully being bought by FR won't change their customer service philosophy. And it might just be me but there does seem to be fewer Coachmen complaints on the forums. Probably wishful thinking but I hope not.
Southwestern Pennsylvania
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Old 02-15-2015, 08:38 PM   #9
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Coachmen has been good to us every time I call them,
they stay on the phone till they are sure the question
has been answered, at least for me. Same with parts,
not sure about service since our Chappy is over 8 years
old and been out of warranty except for the roof for
some time.

Even when I called about our roof last month the guy
at Coachmen felt bad when I told him someone has already
repaired three quarters the roof and they had no record
of such he felt badly since he could not help. I understood
and held nothing against him or coachmen, someone did
a bad repair that lasted a few years, it's not their fault.

If you go over to the Good Sam Reflector there is allot of
bashing of all brands along with Coachmen. I can say that
the Class C we had, the MFG didn't support us half as
much as Coachmen....
2006 Coachmen Chaparral 277DS
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Last years Camping 72 days
This years Camping 65 days Ugh
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Old 02-18-2015, 12:18 AM   #10
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Does anybody have an idea of who I should contact regarding the aftermarket installation of a tv in a Brookstone master bedroom? I know that they can be ordered with a tv, but mine does not have it and there is no wall sticker showing the hard point. None at my dealership have the wall plate to I am out of ideas. Dont want to be making more holes than I need.


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