Reply
 
Thread Tools Display Modes
Old 02-13-2015, 12:05 PM   #1
Paradise has arrived!
 
Paradise115's Avatar
 
Join Date: May 2014
Location: Pennsylvania
Posts: 154
Coachmen Factory Contact

Just wanted to report a good experience....I emailed the Coachmen service website yesterday with a question about winter use. Well I received an actual live person phone call today from the factory. The info was exactly what I needed. Great to know they respond so quickly.
__________________

__________________
Southwestern Pennsylvania
Paradise115 is offline   Reply With Quote
Old 02-13-2015, 12:18 PM   #2
Senior Member
 
hammer55's Avatar
 
Join Date: Jan 2015
Location: central valley, california
Posts: 498
nate has called me back several times with info and some direction on where to take my coach if I am not satisfied with the people at the dealership, it is only 5 1/2 hours away in fontana ca.
__________________

__________________
Mark & Annie
2014 COACHMEN PURSUIT 27 KB
Modesto, Central California
hammer55 is offline   Reply With Quote
Old 02-13-2015, 03:14 PM   #3
Senior Member
 
wingedone's Avatar
 
Join Date: May 2012
Location: Charlotte, MI
Posts: 216
Bob Jewell is (unless was) the man in charge of the repair shop at Coachmen (in Indiana) if you, like me, take it to them to have work done. I can recommend the work and Bob.
__________________
2011 Brookstone 354TS
2013 F350 SC 6.7 DRW
Swivelwheel 58DW
wingedone is offline   Reply With Quote
Old 02-13-2015, 11:13 PM   #4
Senior Member
 
Join Date: Jan 2012
Location: Western New York
Posts: 1,327
For the class A motorized stuff. Nate Hedges and Bob Jewell are great to deal with. Your Pursuit 31BDP is out at the service center right now getting some TLC. Hope to get it back in the next few weeks and load up for a trip to FL.
__________________
2014 Coachmen Pursuit 31BDP
2016 Ford C-Max Energi
1987 Chrysler LeBaron Convertible
FROG Member
FMCA Member #F438633 - Good Sam Life Member
Coachmens Owners Group Member
ResQfrog is offline   Reply With Quote
Old 02-13-2015, 11:45 PM   #5
Moderator Emeritus
 
asquared's Avatar
 
Join Date: Dec 2012
Location: North Carolina
Posts: 11,063
Love hearing the good stuff! Glad they took care of you.
__________________
<a href=http://i62.tinypic.com/28rp645.jpg target=_blank>http://i62.tinypic.com/28rp645.jpg</a>
2014 Crew Cab Chevy Silverado 3500 4wd Duramax/Allison
2014 Sabre 34REQS-6
asquared is offline   Reply With Quote
Old 02-14-2015, 09:22 AM   #6
(Dry Huunday)
 
DreiHunde's Avatar
 
Join Date: Sep 2014
Location: Eastern North Carolina
Posts: 2,207

Awesome news indeed!

When we were shopping for campers I emailed them with questions about the 2015 model changes and got a call back from the Catalina line manager. We were on the phone for nearly an hour, he answered every question and even offered up helpful info! That experience was a huge factor in our decision to buy the Catalina.
__________________

Beau & Sue
FurKid Express
2015 Coachmen Catalina 303RLS
2016 Chevy Silverado LT 2500HD Duramax
The more people I meet, the more I like my dogs!
DreiHunde is offline   Reply With Quote
Old 02-14-2015, 05:47 PM   #7
Senior Member
 
KDHfan's Avatar
 
Join Date: Feb 2013
Posts: 970
Wow... Haven't heard of this kind of response from any modern day company, let alone an RV mfg. Maybe a reason I talk to very few disgruntled Coachmen owners. Love our Apex. Hope to never need to call them for a problem, but good to know there's a human on the other end.


2015 Coachmen Apex 288BHS
2014 Toyota Tundra 5.7L CrewMax

Sent from my iPad using Forest River Forums
__________________
2015 Coachmen Apex 288BHS
2014 Toyota Tundra CrewMax 5.7L
KDHfan is offline   Reply With Quote
Old 02-14-2015, 06:24 PM   #8
Paradise has arrived!
 
Paradise115's Avatar
 
Join Date: May 2014
Location: Pennsylvania
Posts: 154
Just a thought but Coachmen used to be independent. Hopefully being bought by FR won't change their customer service philosophy. And it might just be me but there does seem to be fewer Coachmen complaints on the forums. Probably wishful thinking but I hope not.
__________________
Southwestern Pennsylvania
Paradise115 is offline   Reply With Quote
Old 02-15-2015, 09:38 PM   #9
Senior Member
 
Join Date: Feb 2014
Location: Rochester WA
Posts: 162
Send a message via Skype™ to chuckw5kav
Coachmen has been good to us every time I call them,
they stay on the phone till they are sure the question
has been answered, at least for me. Same with parts,
not sure about service since our Chappy is over 8 years
old and been out of warranty except for the roof for
some time.

Even when I called about our roof last month the guy
at Coachmen felt bad when I told him someone has already
repaired three quarters the roof and they had no record
of such he felt badly since he could not help. I understood
and held nothing against him or coachmen, someone did
a bad repair that lasted a few years, it's not their fault.

If you go over to the Good Sam Reflector there is allot of
bashing of all brands along with Coachmen. I can say that
the Class C we had, the MFG didn't support us half as
much as Coachmen....
__________________
2017 Durango Gold G384RLT
Coachmen Owners Association
2005 Ford F350 Dually
W5KAV
Last years Camping 125 days
This years Camping 150 an still going
chuckw5kav is offline   Reply With Quote
Old 02-18-2015, 01:18 AM   #10
Junior Member
 
Join Date: Feb 2008
Posts: 10
Does anybody have an idea of who I should contact regarding the aftermarket installation of a tv in a Brookstone master bedroom? I know that they can be ordered with a tv, but mine does not have it and there is no wall sticker showing the hard point. None at my dealership have the wall plate to measure...so I am out of ideas. Dont want to be making more holes than I need.

Daryll
FLY4FUN is offline   Reply With Quote
Old 02-18-2015, 07:27 AM   #11
(Dry Huunday)
 
DreiHunde's Avatar
 
Join Date: Sep 2014
Location: Eastern North Carolina
Posts: 2,207
Quote:
Originally Posted by FLY4FUN View Post
Does anybody have an idea of who I should contact regarding the aftermarket installation of a tv in a Brookstone master bedroom? I know that they can be ordered with a tv, but mine does not have it and there is no wall sticker showing the hard point. None at my dealership have the wall plate to measure...so I am out of ideas. Dont want to be making more holes than I need.

Daryll
No Sorry

You might try using a stud finder, I would think it would work to show where the backing is. They are fairly cheap at Lowes or HD, Good Luck!
__________________

Beau & Sue
FurKid Express
2015 Coachmen Catalina 303RLS
2016 Chevy Silverado LT 2500HD Duramax
The more people I meet, the more I like my dogs!
DreiHunde is offline   Reply With Quote
Old 02-18-2015, 07:57 AM   #12
Senior Member
 
Join Date: Jan 2012
Location: Western New York
Posts: 1,327
Brookstone contact information


Joe Schueneman
Service Representative
+1 574-825-8360
jschueneman@forestriverinc.com


Gary Mast
Parts Advisor
+1 574-825-8204
coachmen110parts@forestriverinc.com


Whitney Mohan
Sales Representative
+1 574-825-8330
wmohan@forestriverinc.com
__________________
2014 Coachmen Pursuit 31BDP
2016 Ford C-Max Energi
1987 Chrysler LeBaron Convertible
FROG Member
FMCA Member #F438633 - Good Sam Life Member
Coachmens Owners Group Member
ResQfrog is offline   Reply With Quote
Old 02-19-2015, 03:19 PM   #13
Member
 
Join Date: Sep 2014
Posts: 33
What Brookstone floorplan?
Luckydog is offline   Reply With Quote
Old 02-24-2015, 10:41 AM   #14
Member
 
jerry226's Avatar
 
Join Date: Oct 2012
Location: Kokomo Indiana
Posts: 76
How would a stud finder work with aluminum studs and no nails. (glue)? Not trying to be a smart butt. I have the same problem in my bedroom on my 5th wheel. Rather than having holes trying to find where the tv goes I decided not to have a tv in the bedroom. I wouldn't use it anyway.
jerry226 is offline   Reply With Quote
Old 02-24-2015, 11:42 AM   #15
(Dry Huunday)
 
DreiHunde's Avatar
 
Join Date: Sep 2014
Location: Eastern North Carolina
Posts: 2,207
Sorry didn't know it had aluminum frame. But...there are two types of stud finders...one uses a magnet (finds nails) the other uses a capacitor to sense a density change behind the wallboard(basically) and is much more accurate. So that type should work, I would think. Just trying to help with an alternative way to solve the problem.
__________________

Beau & Sue
FurKid Express
2015 Coachmen Catalina 303RLS
2016 Chevy Silverado LT 2500HD Duramax
The more people I meet, the more I like my dogs!
DreiHunde is offline   Reply With Quote
Old 02-24-2015, 12:58 PM   #16
Member
 
jerry226's Avatar
 
Join Date: Oct 2012
Location: Kokomo Indiana
Posts: 76
I wasn't being critical of your statement to help this person. It is a problem from the factory. They put stickers all over the trailers to tell you everything and no stickers to tell you where the hidden reinforcement for a tv bracket goes. I appreciate all the help from anyone on here when I need it. I was trying to make a point hoping someone from the manufacturer might read it. SORRY
jerry226 is offline   Reply With Quote
Old 02-24-2015, 01:08 PM   #17
(Dry Huunday)
 
DreiHunde's Avatar
 
Join Date: Sep 2014
Location: Eastern North Carolina
Posts: 2,207
Quote:
Originally Posted by jerry226 View Post
I wasn't being critical of your statement to help this person. It is a problem from the factory. They put stickers all over the trailers to tell you everything and no stickers to tell you where the hidden reinforcement for a tv bracket goes. I appreciate all the help from anyone on here when I need it. I was trying to make a point hoping someone from the manufacturer might read it. SORRY
No worries!
__________________

Beau & Sue
FurKid Express
2015 Coachmen Catalina 303RLS
2016 Chevy Silverado LT 2500HD Duramax
The more people I meet, the more I like my dogs!
DreiHunde is offline   Reply With Quote
Old 02-25-2015, 12:36 AM   #18
Junior Member
 
Join Date: Feb 2008
Posts: 10
It is a 2015 Coachman Brookstone 315RL. If I have to I will give their factory rep a call and ask for details. Its a factory option, so I am confident they will be able to advies me the extent of the backing and max weights etc.

Thanks

Daryll
FLY4FUN is offline   Reply With Quote
Old 02-25-2015, 12:41 PM   #19
Member
 
Join Date: Sep 2014
Posts: 33
When did you purchase you 315?
Luckydog is offline   Reply With Quote
Old 03-02-2015, 06:26 AM   #20
Junior Member
 
Join Date: Feb 2008
Posts: 10
We actually made the purchase Mid January. It had to come from another affiliated dealer so it arrived last week. We will not be doing our walk through until after holidays mid-march.

Daryll
__________________

FLY4FUN is offline   Reply With Quote
Reply

Tags
coachmen, factory

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:57 PM.


×