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Old 04-05-2016, 01:16 PM   #11
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try taking a 6 foot level and laying it against the bottom of the panels to take a picture of how far out it is from other areas in the same area which are not affected. measure how far out (in) they are pressed.
we can tell this is damaged but how far in are they.
think like a police officer when doing your report to them and add measurements of length, panels involved, (sticky notes with numbers) and measurements of how far the deepest and shallowest points are on each panel.
take dozens of pictures.
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Old 04-05-2016, 01:35 PM   #12
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Has anyone seen what improperly installed vinyl siding looks like when it gets hot? I can't tell much from the pictures, but this is kind of what it reminds me of. I see waves all the way down that piece of metal. I'm sure seeing it in person would tell a better story. I know that siding like this when hit, will crease easily at standing ribs of the metal. It's kind of like the metal expanded and had no where to go.
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Old 04-05-2016, 02:29 PM   #13
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I've already gotten a decision back from Forest River. They owned it, I admire them for that but don't have much respect for the dealer because they were just going to excuse it away:


"Thank you for the pictures they were a good deal of help.

It is true that we use economical materials as this is an entry level travel trailer which with the heat and the sun can look wavy at times. But that is not the cause of what you are seeing. We believe that the stud in the wall by the refer vent has bowed out. This happens seldom, but it can occur as wood can warp after it cures. This would be considered as warranty.

I have spoken with XXXXX at Crestview and explained this and he is sharing it with your service contact Rick. So please give XXXXX at Crestview RV a call at 512-XXX-XXXX and set up an appointment.

I apologize for the inconvenience and we will get this handled."


Now I'm going to determine just how much they are going to have to tear it apart to fix this.
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Old 04-05-2016, 02:34 PM   #14
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Glad someone stood up and did the right thing. Best of luck and let us know how the repairs go.
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Old 04-05-2016, 02:37 PM   #15
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Hopefully they resolve this quickly for you.
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Old 04-05-2016, 02:49 PM   #16
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Quote:
Originally Posted by Papa-t View Post
I know it's to late now but everyone should remember to take the time to walk around and inspect any vehicle or camper for damage when left with a dealer or repair shop. I have had two vehicles damaged. One at a dealership when I took it back to have a bed liner installed and by camping world when I had a fifth wheel hitch installed. I noticed both when I did a walk around before I took back my vehicle. I'm so sorry for your troubles. So basically they denied any damage and just let you walk away upset? What's wrong with people? So, what's your next move. Maybe contact the factory and ask them about the flexing thing? I mean is it possible or is it difinantly damage? Let us know what happens. And again, sooooo sorry.
Had a propane regulator busted busted seals blew out. When dealer wa filling propane he forgot to open the bleaker valve. When I pulled up to pay you could smell propane every where, of they didn't do it until I told them I had just under a half tank when I came. Little back and forth they changed it.
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Old 04-05-2016, 05:35 PM   #17
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Is this possible damage from horse play-somebody getting pushed into it? If another vehicle or trailer ran into it, it should show some scrape marks or pronounced dents. This looks more like something soft getting bumped hard into it.
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Old 04-05-2016, 06:19 PM   #18
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All good suggestions - I hadn't thought of laying a level across it to illustrate the depth of the impressions but apparently the pictures I had were good enough for Forest River to decide what they think it is and that they'll cover it under warranty.

Already called and made an appointment with the dealer for later this month for them to look at it. Sounds like they are prepared to peel back and replace that entire side while checking that the studs are true.

I asked how involved something like that is and they said they do it all the time but mostly for hail damage; this is the first they've heard of FR authorizing a warranty repair for something like this.
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Old 04-06-2016, 07:34 AM   #19
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glad you have it under control.
someone else above posted that if it were scraped there would be some sort of bruising of the metal and most likely paint finish scraped at one or more locations.
if a stud twisted or pulled back then you would get the same as in your pictures. and if you could see the inside of the same locations you would see distortion inside as well.
we had to replace a 16 foot wall in our house because the 2x4 studs twisted into field hockey sticks and the sheet rock looked the same on both sides of the wall - damaged.
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