Reply
 
Thread Tools Display Modes
Old 04-04-2016, 09:33 AM   #1
Senior Member
 
Austintatious's Avatar
 
Join Date: Feb 2016
Location: Austin TX
Posts: 154
Dealer damaged my 17FQ

I picked my less than a month old 17FQ up from Crestview RV in Georgetown on Saturday after getting some warranty work done. Got it home and noticed that the left side looked a bit "wavy" so I began looking much closer.

Found two creases in the siding about 5 feet off the ground exactly 7 feet apart and directly below those two creases the trailer looks like it's caved in about a half an inch.

Looking at the trailer side head-on it's hard to see but looking down the side from either front or back you can tell.

Based on the spacing it looks like they backed another trailer into it. I sent them an email yesterday and plan on taking it back today for them to look at but I'm expecting them to deny any responsibility. Even if they own up to it I'm not sure I want them tearing it apart to fix it.

Any suggestions?
__________________

__________________
Austintatious is offline   Reply With Quote
Old 04-04-2016, 09:07 PM   #2
Senior Member
 
Austintatious's Avatar
 
Join Date: Feb 2016
Location: Austin TX
Posts: 154
Well I took it by the dealership today and let them have a look at it. They said it wasn't impact damage and that when they hit something they tear it up much worse than that.

I asked if it wasn't impact damage was it a manufacturing defect? They said no, that the panels will flex between the studs and since there is nothing holding them back they will sometimes cave in like that. The service manager said they are nothing more than fragile tin cans and that the creases are also caused by stress when the frame flexes.

Except it wasn't like that when I dropped it off with them.
__________________

__________________
Austintatious is offline   Reply With Quote
Old 04-04-2016, 09:24 PM   #3
Senior Member
 
MT Biker's Avatar
 
Join Date: Feb 2016
Location: Warwick, RI
Posts: 154
Any pictures?
__________________
https://www.facebook.com/westshorerailway/

2011 Ram 1500
2016 ML23FB
MT Biker is offline   Reply With Quote
Old 04-04-2016, 09:25 PM   #4
Senior Member
 
Austintatious's Avatar
 
Join Date: Feb 2016
Location: Austin TX
Posts: 154
Yes, in this thread:

Are there any good Forest River/Coachmen dealers
__________________
Austintatious is offline   Reply With Quote
Old 04-04-2016, 09:31 PM   #5
Gold Miner At Heart
 
Papa-t's Avatar
 
Join Date: May 2015
Location: N.C. Blue Ridge Mtns.
Posts: 293
I know it's to late now but everyone should remember to take the time to walk around and inspect any vehicle or camper for damage when left with a dealer or repair shop. I have had two vehicles damaged. One at a dealership when I took it back to have a bed liner installed and by camping world when I had a fifth wheel hitch installed. I noticed both when I did a walk around before I took back my vehicle. I'm so sorry for your troubles. So basically they denied any damage and just let you walk away upset? What's wrong with people? So, what's your next move. Maybe contact the factory and ask them about the flexing thing? I mean is it possible or is it difinantly damage? Let us know what happens. And again, sooooo sorry.
__________________
“I have tried to live my life so that my family would love me and my friends would respect me. The others can do whatever the Hell they please!” —John Wayne
Papa-t is offline   Reply With Quote
Old 04-04-2016, 09:33 PM   #6
Gold Miner At Heart
 
Papa-t's Avatar
 
Join Date: May 2015
Location: N.C. Blue Ridge Mtns.
Posts: 293
Quote:
Originally Posted by MT Biker View Post
Any pictures?
Yes pictures would be good.
__________________
Papa-t is offline   Reply With Quote
Old 04-04-2016, 09:40 PM   #7
Senior Member
 
Austintatious's Avatar
 
Join Date: Feb 2016
Location: Austin TX
Posts: 154
Quote:
Originally Posted by Papa-t View Post
Yes pictures would be good.
Same pic is in the thread I linked to above but here it is again - sorry it's not very clear but I was running out of daylight. If you look at the rear of the trailer where the top white meets the bottom black you should be able to see where it's caved in:

__________________
Austintatious is offline   Reply With Quote
Old 04-04-2016, 10:11 PM   #8
Senior Member
 
Austintatious's Avatar
 
Join Date: Feb 2016
Location: Austin TX
Posts: 154
Quote:
Originally Posted by Papa-t View Post
I know it's to late now but everyone should remember to take the time to walk around and inspect any vehicle or camper for damage when left with a dealer or repair shop. I have had two vehicles damaged. One at a dealership when I took it back to have a bed liner installed and by camping world when I had a fifth wheel hitch installed. I noticed both when I did a walk around before I took back my vehicle. I'm so sorry for your troubles. So basically they denied any damage and just let you walk away upset? What's wrong with people? So, what's your next move. Maybe contact the factory and ask them about the flexing thing? I mean is it possible or is it difinantly damage? Let us know what happens. And again, sooooo sorry.
I've emailed Coachman, describing what the dealer told me and asking if it's possible that the side panels can bow, flex, or cave in like that all on their own because according to the service manager it's not due to any impact but because "they are so cheaply made".
__________________
Austintatious is offline   Reply With Quote
Old 04-05-2016, 10:02 AM   #9
Senior Member
 
Austintatious's Avatar
 
Join Date: Feb 2016
Location: Austin TX
Posts: 154
Well that was fast - I got a reply back from Forest River this morning.

They said they've never heard of that and asked for pictures so they can take a look and see what can be done.

I'm trying to get some decent pictures of this. Here are a couple where I zoomed in on the areas that are most pronounced and I was able to capture with a camera.

Here you can see where the side appears to have been pushed in and the forward side of the outdoor shower enclosure has almost separated from the trailer:



Here's another angle look forward of the trailer at a slight upward angle. Notice the distinctly wavy areas where it looks like it was hit:



The other three sides of the trailer are completely and perfectly flat. It's hard for me to accept their explanation that this can happen with the trailer just sitting there because of poor construction. It wasn't like that when I bought it and it wasn't like that when I dropped it off with them less than three weeks later.
__________________
Austintatious is offline   Reply With Quote
Old 04-05-2016, 01:13 PM   #10
Senior Member
 
MilCop4523's Avatar
 
Join Date: Sep 2011
Location: In a big child free home - except for me
Posts: 1,347
Quote:
Originally Posted by Austintatious View Post
Well I took it by the dealership today and let them have a look at it. They said it wasn't impact damage and that when they hit something they tear it up much worse than that.

I asked if it wasn't impact damage was it a manufacturing defect? They said no, that the panels will flex between the studs and since there is nothing holding them back they will sometimes cave in like that. The service manager said they are nothing more than fragile tin cans and that the creases are also caused by stress when the frame flexes.

Except it wasn't like that when I dropped it off with them.
Thats why i photograph things when i drop them off for servicing. i know a bit of intel thats too late for you at this point in time.
they most likely have a sign erected in some corner of the shop stating not responsible for items of products left for servicing as well.
we had a 2012 Salem which was aluminum sided and it didn't do anything like this and we were on some roads that i thought the trailer was going to fall off the sides.
__________________

__________________
09 Sundance 31.5 XLT Bunkhouse
17 Greywolf 22rr Toy Hauler
and
The new toy hauler - 2016 Ford F150 Supercrew XTR ECOBOOST.
MilCop4523 is offline   Reply With Quote
Reply

Tags
dealer

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 11:43 PM.