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Old 07-31-2016, 06:35 PM   #1
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Factory or dealer for major body damage?

After 20 years towing and many many miles between camping and racing, I finally had an on road incident.

Short story- I'm in the right lane. Girl next to me in the left lane swerves to miss a car and clobbers the front corner and half the side of my 7 month old trailer. Everyone is fine. I could continue on to my week in the Smokies. The girl's car had to leave on a rollback.

Everything works. The slides go out. Even the midbunk slide that took a pretty good hit. The landing legs have a new squeak, but the front corner, side cargo door area and the front basement wall are a mess.

Based on my PDI with the "service manager", I don't have much confidence in the dealer I bought from fixing it. They are 2 hours away and the only Chaparral dealer within 400 miles. The factory is about the same distance.

Anyone know if the factory does non-warranty repairs?









j
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Old 07-31-2016, 07:00 PM   #2
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If the factory will do the work that is where I would take it. For this kind of repairs there is always something they missed ordering or had to be special made, at the factory it is just a matter of walking across the plant to get the right parts rather than wait for UPS to deliver what is needed. Glad to hear no one was hurt. 20 years is very good for no accidents. I was a road warrior in my working life and drove over 4.5 million miles with no accidents, had a few close calls but always alert for anything that could happen.
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Old 07-31-2016, 07:12 PM   #3
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Wow, Glad to hear that everyone is OK. That driver sure left some ugly on both vehicles. Since it is going to the insurance path, Have someone that is sharp check your frame and everything attached to it. That baby is to big and too new to find out that it is dog tracking.

In my my mind, I would not look for the quick fix. Look deep and hard brother.

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Old 08-01-2016, 05:15 AM   #4
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Wow that's awful. Sorry to hear glad everyone okay.. I could recommend Holman rv from what I've been told they have in awesome body shop for RVs they are a chaparral dealer
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Old 08-01-2016, 05:44 AM   #5
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Why not go to Forest Rivers website, get contact info and ask them directly?
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Old 08-01-2016, 05:47 AM   #6
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Not even a question----GO TO THE FACTORY!!!!!!
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Old 08-01-2016, 06:06 AM   #7
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That would have to done at the factory, they do non warranty work, they just replaced my whole roof. Call the factory warranty dept for your unit, you should find the # needed in the library. I'll attach the phone #'s for you.
Attached Files
File Type: pdf ContactInformation (1) (3) (1) (1).pdf (46.2 KB, 44 views)
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Old 08-01-2016, 07:29 AM   #8
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Quote:
Originally Posted by ilmor View Post
Why not go to Forest Rivers website, get contact info and ask them directly?
Thanks.

I didn't know if the factory did crash repair. Sounds like they do.

I plan on calling the factory this morning. The wreck just happened Saturday and I was trying to determine my options over the weekend.

I have the numbers for the factory. I have to wait to get the crash report from the police department to find out what the other person's insurance is. Cops on the scene wouldn't give me any of her info. Said I would get it "in a few days" when they had a report ready.

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Old 08-01-2016, 07:34 AM   #9
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Quote:
Originally Posted by Witch Doctor View Post
I'll attach the phone #'s for you.
Thanks for the link, Witch Dr.

Saved me having to try finding it.

j
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Old 08-01-2016, 01:28 PM   #10
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I would definitely go to factory if that is an option.
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