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Old 08-08-2012, 09:31 AM   #11
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I agree 100% with that, Len. It took multiple mistakes for those to become the owner's discovery.
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Old 08-08-2012, 09:56 AM   #12
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As a Coachmen Owner these are things that suck to learn about. It seems that a lot of the issues are with the Freedom Express series. Are these coming out of the same factory as the Catilina's I wonder? Everyone I have talked to that has the Catalina series has had only minor issues including myself. Reguardles of the type of trailer a lot of these things that have been described should have been caught by at the factory QC and then a second check at the dealer. Its a shame to hear you are dealing with these issues. I wonder if there is any Rep from Coachmen that monitors this board?
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Old 08-08-2012, 10:45 AM   #13
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Considering its only your first trip that really doesn't sound that bad. On my first trip out filler neck wasn't tight to fill the fresh water tank and I had water coming out under the fridge. I took access panel off and tightened it up. No big deal. I guess I am different those little things dont bother me. We had a brand new house built last year and as badly as we wanted things to be absolutely perfect they weren't always that way. I have had a brand new truck, house, and now camper that have had problems. And I am sure it will always be that way. Just cause something is brand new doesn't mean it's perfect.
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Old 08-08-2012, 11:37 AM   #14
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Quote:
Originally Posted by Hitch Pin
First trip, what a nightmare! We just got back from a nine day stay at Carter Caves State Park in Kentucky.

It was the first trip out with our new Coachmen Freedom Express LTZ 191RB, when we got within five miles from the campground, the TT started to sway a little, so I pulled over and three of the four hubs we’re loose. I drove real slow the rest of the way, this was on a Sunday, so the place where I got it was closed. Then when we got to campground and got all setup, I mean all setup, I went to plug the cord in, and the 30amp outlet was bad, the only other outlet was 110v 20amp.

I went to the office and no one there could fix it, so we took everything down and loaded up and moved to the horse camp that was out in never never land, because they didn’t have anymore spots in the campground. So after we got all setup again, I went to hook the water up and there was no water pressure, so after I took the spigot all apart and cleaned it we had good pressure. Then on Tuesday night we had a storm that took their water pump out, then we had no water at all, so I went to the office again, they was able to get it fixed after a little bit of work.

On Wednesday I made a trip back home to get the tools needed to fix the hubs, this was about three hrs. round trip, when I got back I jacked the tt up and fixed the hubs.

Then the kitchen drain was loose and filled the cabinet with water, so I had to fix that. Then the next night the 2x2 framing under the bed broke, then I had to work on that so we could sleep on it the next night.

Also the AC didn’t work but about half the time, and when it was running it vibrated everything in and on the tt, the awning is a nightmare to close, they got the upper bracket mounted a Ĺ” off. Right now the TT is setting at the dealer.

I think this TT is about the cheapest built thing I have ever seen.
Unfortunately, Coachmen is not one of the better brands. However, they aren't much worse than the sorry state of most.

Part of that is just the economics of the industry. Consider this - say your camper MSRP's for $25k. Dealer sells for $16k. His margin is probably $3k. So the manufacturer is selling for $13 and his margin is probably $6k to stay in business. So you have a $25k product that costs $7k to make. Probably less. Then we complain they are made of thin plastics and particle board. The RV industry is NOT like the auto industry. The discounting expected is huge, the labor unskilled and low wage, parts are cheap and quality control is nil. Basically, you need to be lucky to have a good experience.

I gotta stop before I depress myself!
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Old 08-08-2012, 02:07 PM   #15
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I left out two other things. The shower curtain let water pour through and soaked the floor, so we had to go buy a shower curtain liner. The other thing was the fresh water tank, it was not fastened and would slide from side to side about a foot or so under the tt, when it did it broke the fitting that the fill hose goes on.
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Old 08-08-2012, 02:07 PM   #16
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Hi Hitch Pin,
You are not alone. Last week we took our new Coachman on a long trip from Ohio to Huntington Beach, SC and it was almost a nightmare. When we went to check-in the ranger said we could not have our site because the electric was bad and had to be replaced. He had already started processing the refund and told me they had no other sites available for the length of the stay. I have to admit I got a little wound up and told them they needed to help me find something. I was more upset, not angry, that I was 12 hours away from home with no place to camp/vacation. After spending some time with the staff, they strung together some available sites but I would have to move 4 times during the course of the week. 48 hours later, the day of the first move, it looked like the site was repaired. I asked and was able to move into the original site.
During our stay the Dometic air conditioner started cycling excessively. Twice it errored-out (E1 code) and wouldn’t restart until I reset the breaker. Also, during our move a landing gear bolt sheared off and one leg of the gear would not lower. I pulled up one of the window blinds and it came off of the wall. Frustrating! I dealt with the issues but will need to make a trip to the dealer for long term fixes.
When we returned home to Ohio, we discovered that our trailer had been invaded by thousands of ants. We spent the first day at home killing ants and cleaning every corner of the camper.
On the upside, despite the stressful moments, we still had a great time on the beach with the kids and the dogs. We ate some great seafood and enjoyed relaxing in our new camper. The staff at the state park was kind and courteous and I believe they did what they could to help us. Oh, and now every corner of my camper is super clean.
Hopefully the rest of the camping season will go better for both of us!
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Old 08-08-2012, 03:00 PM   #17
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I just got off the phone with Coachmen, the first thing I ask them if they had a quality control person in the plant were thy build the Freedom Express LTZ. They said yes, I told them if that is true they need to run them off! I told them that this travel trailer has the worst workmanship of anything I have ever seen, and that I would be ashamed to put my name on it.

After telling them all that was wrong, they said that they would call the dealer and see what they could do to make it right. When I told them about the fresh water tank sliding from side to side more than a foot, he said that was normal, when I ask why you would want it to slide like that, he had no answer, all he could say it was normal.
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Old 08-11-2012, 06:17 PM   #18
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I only have taken our 2012 Catalina 291bhks camping once so f and thankfully have had minor issue. The one ajar on was the fame of the queen bed pulling out of the front wall, and braking the 2x2 frame. Not sure who designed such a mess, but I beefed it up with a cross brace in the middle and some out at the foot of the bed. Hopefully they will take care of the issues with your camper.
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Old 08-11-2012, 06:40 PM   #19
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"When I told them about the fresh water tank sliding from side to side more than a foot, he said that was normal"
------------------------------------------------
I am speechless!
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Old 08-11-2012, 06:47 PM   #20
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Quote:
Originally Posted by Allamand View Post
I only have taken our 2012 Catalina 291bhks camping once so f and thankfully have had minor issue. The one ajar on was the fame of the queen bed pulling out of the front wall, and braking the 2x2 frame. Not sure who designed such a mess, but I beefed it up with a cross brace in the middle and some out at the foot of the bed. Hopefully they will take care of the issues with your camper.

Same thing happened to our queen bed, very very poor design. I would call Coachmen like I did, and tell them that they need a new engineer.
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