Originally Posted by IronCobra
Montana won't even talk to a customer as they only deal directly with dealerships.
While having some issues with a new RV seems to be the norm, the bigger take away from your friends story is how the manufacturer and/or dealer work to resolve it.
Your quote above makes me feel much better for buying my Chapparal instead of the Keystone Sprinter I looked at the week prior to buying this one.
I have had to contact the factory twice. Once for a minor warranty issue while I was on vacation. Joe was great help on the phone. And a second time when my trailer was hit driving to the Smokies. Bob, on the repair side, has been amazing getting me a quote from pics I sent (I'm still waiting on a quote from the other person's insurance company) and working with scheduling to let me get as much camping season as I can before towing it 6 hours to Middlebury.
If the manufacturer won't talk to you about a frame requiring "major structural repairs", I doubt they treat the guy with a faucet question any better.
Thanks for confirming I made the right decision.