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Old 07-24-2014, 06:42 AM   #11
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Dealer should be your advocate first...

From your post, it seems to me that you may be jumping the gun in writing everyone at Coachmen before the bigger and better seal can be installed. Don't assume it won't work. That sort of worry will eat you up. And don't panic. Your experience to date is not as bad as it may seem just now. It definitely sounds like you bought a product which has a flaw that must be addressed; however, it also seems that both your dealer and the manufacturer have been responsive in attempting to do so. From what you describe, they have not given up trying to help, nor has the second prescribed "fix" either been applied or failed yet. Sounds as much like a potential customer service success story in the making as a lawsuit at this point. I know it is frustrating. Hang in there, and document your attempts to work through this, but don't think everyone is your enemy (yet). Hopefully, with your dealer's continued assistance, the fix will be determined and applied and you will be back in the game without these worries. Stay after them, but remember they are trying to help resolve the problem. Hope you are back on the road soon. Best wishes!
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Old 07-24-2014, 07:10 AM   #12
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Well stated Vern.
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Old 07-25-2014, 03:01 AM   #13
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Have you joined the Coachmen Owners Association, you have
a voice over there if you are a member. They have helped
many Coachmen owners and are a direct link to the MFG.

But as someone said let the dealer 1st try to fix the problem
and then if not then complain but give them a chance at
least to try
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Old 07-25-2014, 06:33 PM   #14
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Quote:
Originally Posted by wmtire View Post
LindyLu, I hate to hear when customers have this happen to them in the purchase of faulty products.

Can I ask, what the CEO of the financial division will be able to do in this, since that person wouldn't be involved in the manufacture of the RV or in the repair of defects?
Of all the e-mails I sent to different executives of Coachmen and Forest River, the only one to respond was a lady from Priority 1, the finance company owned by Forest River and she was so helpful and understanding.
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