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Old 05-26-2015, 10:04 AM   #1
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Problems cont. with long distance purchase

So what started out as auto leveling not working and a leak now looks much worse!
One of the 3 panels that cover the underneath is bulging and looks to be holding water. I called the dealer and it's not looking promising. I also left a message with John from Coachmen who handles service of 5th wheels.
I could cry. I love this unit. Obviously an investment and I fear the whole underneath is just soaking in water. I am hoping a Forest River dealer an hour away will do the work. In the mean time we continue to wait.
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Old 05-26-2015, 10:08 AM   #2
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Warranty work

I was also informed that the warranty work needs to be done at the original dealer according to manufacturer. Considering that RVs travel far and for extended periods of time, I find this odd.
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Old 05-26-2015, 10:57 AM   #3
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Call the dealership local to you and ask if they can do your warranty work. I was lucky and the dealership 10 miles away had no issue doing my warranty work rather than driving 100 miles to the original purchasing dealer.

Failing that, call FR and explain that you don't feel it is safe to tow it a great distance with the underbelly possibly full of water. It's not designed to hold water, it could burst sending parts flying into the road or your trailer wheels causing a crash. Ask if they can send a Mobile mechanic out instead, or authorize your warranty work at a closer dealer.
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Old 05-26-2015, 12:16 PM   #4
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Quote:
Originally Posted by susanb06239 View Post
I was also informed that the warranty work needs to be done at the original dealer according to manufacturer. Considering that RVs travel far and for extended periods of time, I find this odd.
Apparently you didn't research how the RV industry works, before buying long distance.
They don't work like the Auto industry.
FR nor any other RV manufacturer can force a dealer to do warranty work on a unit that they didn't sell.
Coachmen should be able to find dealers in your area that would be willing to do the work.
If not, they usually will reimburse you for warranty work done by an independent RV shop, IF you get prior approval from Coachmen.

We bought our HTT from a dealer 2000 miles away.
FR found us local dealers willing to do the warranty work. I just had to accept that I would be at the back of the line.
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Old 05-26-2015, 12:41 PM   #5
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Warranty work doesn't need to be done by the selling dealer, however, the selling dealer is the only one REQUIRED to do warranty work on your unit.


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Old 05-26-2015, 01:08 PM   #6
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Warrenty Work

Well isn't that a shot in the arm. I was planning on purchasing a 21FBRS from Cheyenne Camping Center in Walcott Iowa. Living in Hot Springs Arkansas, that would be a two day drive, about 750 miles one way. There web site says that any warranty work must be coordinated with them first. I would be saving $5,500 dollars by purchasing from them instead of in Arkansas. I will have to reconsider my purchase if I cannot get warranty work done in Arkansas.
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Old 05-26-2015, 01:09 PM   #7
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Just goes to show the RV industry is the poster child for putting out crappy products. Like I said in another post, the stuff they put out makes a mid eighties Yugo look like a quality built car. What America needs in a RV built by Toyota, Honda, or some other Japanese run company.
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Old 05-26-2015, 01:15 PM   #8
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I bought my new RV in Virginia (Clems) and drove it home to San Diego. Saving at least 20k. That pays for a lot of inconvenience. We love our 2015 Prism 24G.
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Old 05-26-2015, 01:35 PM   #9
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We just bought our Sunseeker local and are now glad of it...picked her up Friday, back in the shop today already for safety issues and a toad hookup that doesn't work (so I'm without my car, too). Good luck with your issues...I hope the local dealer does your warranty work and does it well. I'm with fvstringpicker...I'd buy a Honda-built RV in a heartbeat...love my Element, great toad!
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Old 05-26-2015, 02:26 PM   #10
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Just goes to show the RV industry is the poster child for putting out crappy products. Like I said in another post, the stuff they put out makes a mid eighties Yugo look like a quality built car. What America needs in a RV built by Toyota, Honda, or some other Japanese run company.
=============================
Guess you forgot the Junk that Japan produced in the 70's & 80"s. Rusted out within 2 years.... Oh and much of the junk that China now produces is owned by Japanese companies.
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