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Old 07-24-2016, 06:32 PM   #1
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Regretting my decision to buy my coachmen

We bought the chapparal 371mbrb and have several little issue's like wallpaper rips. Mis matched cabinet doors. Trim popping out, then it started I couldn't get the back tank to drain the handle was locked up towed it 200 miles home. Then this weekend my wife wakes me up about 4 am for a very strong gas smell so I felt the floor it's ice cold I run out side and it sounds like a blow dryer were the tankers are just soaked in gas from the tank that I've never used. My alarm never went off in the camper very disappointed in that luckily she caught it or it could of killed me and her and the dogs and luckily nothing was turned on gas that would of been very dangerous if it lit for are safety and everyone around us.. so we go to leave today and she pulls the back slide in and the switch starts smoking no idea why?. And to top it all of the outside fridge quit working.. any help on what I should do on here. Unfortunately the DW doesn't even want to sleep in it anymore thinking its never going to be safe again.. really hate to sell something that's 6 months old.. anybody know who I could talk to about this at coachmen? Thank you
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Old 07-24-2016, 06:47 PM   #2
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Alex, I'm sorry to hear about the issues you've encountered with your Chapparal.

Please contact Joe Schueneman, Service Representative at Coachmen's Fifth Wheel Division. You can reach Joe at (574) 825-8360 or by e-mail at jschueneman@forestriverinc.com.
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Old 07-24-2016, 06:52 PM   #3
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Thank you sir!! I will be contacting him in the morning..
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Old 07-25-2016, 04:45 PM   #4
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Please keep us updated on what his response is and what happens. It is issues like this that really make a company sink or swim (from a customer perspective) in how they handle it.
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Old 07-25-2016, 05:29 PM   #5
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Yeah I talked to them have to take it to the dealer this week is what they said to do.. my only problem with all this is I don't think people/dealerships understand or should I say care about how dangerous this situation was and how it could of ended I can say we got very lucky I just keep thinking luckily noone had a fire going around us with all the fumes in the air. It would of ended bad with the truck and boat in front of the camper not only us the campers next to us.
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Old 07-26-2016, 09:20 AM   #6
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Glad everyone is safe and sound. And your right, that type of issue could have been disastrous for not only you and yours, but those around you.

I just hope you have had better luck with your dealer and Coachmen's response to such a serious issue than we did. In the first year alone, our trailer was at the dealership for 8 out of 12 months. And even during the 4 months we had the trailer, and 1500 miles from home, we had to work around continuing issues that kept happening. Everytime we called Coachmen, they said we would just have to wait until we got home so our local dealer could address them. They were unwilling to authorize a remote repair. From the common issues to just about every major component of this TT failing at one point or another, and some more than once, we are at wits end with both the trailer and Coachmen.

And to make matters worse, we still have to deal with an intermittent electrical issue that causes us to lose power to the entire trailer. At the very least, that should make anyone leery, and at worst, has the potential of some serious consequences. Their response has been that because they cannot "see" the problem during the short time they have it in a service bay, neither the dealership or Coachmen is willing to do a thing to help, nor do they seem to care that this could have life threatening possibilities.

They now basically have told us that we are on our own. I for one am not willing to start throwing money down a rabbit hole in the hopes of figuring it out for ourselves, nor am I willing to live with an issue that could have life threatening possibilities.

OUR response? We are trading ours in and moving on. I really hope you have better luck.
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Old 07-26-2016, 09:25 AM   #7
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Glad it was a positive result the morning and not the other, I have read your post twice and have a questions what was causing the gas (I assume propane) leak?
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Old 07-26-2016, 10:22 AM   #8
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Oh man, I can't tell you how upset I am reading this. I purchased a 2016 371mbrb for myself and 3 children to live in ft on a permanent lot a month ago. So far we've had, a leaky ac unit. The dealer says that's just because it's scorching hot in our area. Our cabinets are all good, the DVD player doesn't work and Boat N RV refuses to come out and look at it...and I have no way to move it. The fan in the full bath is broken, the piece that goes over the top of the dining bench popped off on one side, I can't pull the gray lever for the rear bedroom to save my life. As of right now I'm not super happy....here's hoping nothing else goes wrong :/
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Old 07-26-2016, 10:41 AM   #9
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Oh, and there is hot air pouring in from the stairs. That's super awesome.
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Old 07-26-2016, 11:22 AM   #10
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Our gray tank valve has frozen up on our brand new trailer and I had to go under and disassemble it so I could empty the tank while on our trip to California.. Can't understand why it worked once and then it's as if the cable is completely welded in the outer covering and will not move at all. At least we have not had any gas issues like that.
We've also had our bunkhouse slide bind up and stop working while I was trying to retract it. I'm not sure what happened there. I manually closed it and it worked fine after. I'm assuming somehow it got out of whack. We'll see if it happens again. Worked fine on our trip after that.
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