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Old 02-18-2019, 07:01 PM   #1
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RV Dometic RV awning

We purchased our Coachman Freedom Liberty 29DBHSLE in October 2018. we have only been ably to enjoy it 4-5 times. We just recently noticed that there were two wear or thin spots in it so we contacted the RV dealer ship with documentation, They contacted Dometic manufacture provider of this Awning. They Dometic informed Dealer that they would not stand behind the craftsman ship of this item although it is still with in manufacture warranty coverage. When this is no longer covered under the manufactures warranty and needs to be replaced due to ware I am sure they will be more than glad to sell us another. Hopefully I will be able to find another Manufacture that will stand behind or under their product.

Joeegator
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Old 02-18-2019, 07:10 PM   #2
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Joe.....

Have you made your case professionally to them directly?
Iíve heard of other dealings with Dometic that were positive.

Be polite, professional, and include pictures if you can, along with any other pertinent documentation that you havenít had the rig that long.

Good luck.
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Old 02-18-2019, 07:29 PM   #3
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Deal directly with the manufacturer. Sounds like more dealer nonsense to me.
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Old 02-18-2019, 11:14 PM   #4
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Can you tell what is causing the wear? That is not normal in a couple of months.
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Old 02-19-2019, 07:44 AM   #5
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Dometic Awning

No I can not determine the cause other than a manufacture defect.
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Old 02-19-2019, 07:51 AM   #6
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Dometic Awning

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Old 02-19-2019, 01:21 PM   #7
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Awning Dometic

I had some spots that I caused and on a previous auning that was caused by door rub. I sprayed Flex seal clear on it and on my new awning I sprayed where other one rubbed.
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Old 02-19-2019, 01:23 PM   #8
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When it's worn out

Quote:
Originally Posted by Joeegator View Post
When this is no longer covered under the manufactures warranty and needs to be replaced due to ware I am sure they will be more than glad to sell us another. Hopefully I will be able to find another Manufacture that will stand behind or under their product.

Joeegator
When it's worn out and needs to be replaced just go to your local boat/plane/custom car upholstery shop and have them make one up for you.

Larry
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Old 02-19-2019, 01:24 PM   #9
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That looks like rub wear.
As you roll and unroll the awning try to see if those spots are hitting anything.
If not, then with it unrolled, try to see if the door, or anything else is hitting it.
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Old 02-19-2019, 01:29 PM   #10
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There is nothing in this area to rub except the Awning itself. The door is at opposite end of awning. Dometic just agreed to have awning replaced.
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