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Old 03-17-2016, 02:22 PM   #11
Senior Member
Join Date: Dec 2010
Location: Hanover
Posts: 249
Atwood propane water heater shuts down

Depending on where you are try a mobile RV repair service, are usually quick and most good ones will handle warranty work. May even have part on truck. Please let us know how you make out.

Edited this to add info. We have used mobile repair services 3 times on our winter trip. Refrigerator, leaking hydraulic jack, and awning. Each time it was a different company in different locations. They were all great, I made sure when I called that they did warranty work for each item. They made all calls to manufacturer, got permissions and parts, and made repairs. So far there has not been any out of pocket expenses.

I also found out that many of the warrantees on items were based on the build date of the RV/ or when FR purchased the item and not my purchase date. The awning warranty was already 10 months old and we only owned the camper for 5 months. Had to email proof of purchase to get it corrected. Also had to do this for Lippert hydraulic jack repair.

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Old 09-05-2016, 08:23 PM   #12
Join Date: Jan 2016
Location: Johnston, IA
Posts: 35
Follow up

I finally got the water heater working correctly. I found 2 service centers in Des Moines that are factory authorized to do warranty work on the water heater. One of them wouldn't get back to me and the other offered to get me in in 3 months....

I was working with a rep from Atwood, who couldn't do much more than try to put me in touch with a local repair center. They are the ones who gave me the 2 to try. When I let them know that one wouldn't return phone calls and the other wouldn't get me in in a timely manner, Atwood agreed to help me directly. They asked that I send the ignitor and control board back to them. They even paid the UPS shipping. Within 5 day I had a new control board and ignitor in my mailbox. I installed them this weekend and the heater works like a champ!! Fires right up, ignitor stops firing and the heater keeps running.

Took a little time, but Atwood made things right.

I never did hear from Atwood which part was causing the problem. Since they sent both, I guess it must have been a combination of the two.

Matt Smith
2016 Coachmen Prism 2150LE
Johnston, Iowa
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Old 09-06-2016, 01:24 PM   #13
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Join Date: Mar 2008
Location: Southwest Alabama
Posts: 3,289
Thanks for reporting back what you did to get it fixed. I'm glad Atwood was willing to work with you to resolve the problem.

Salem 29RKSS Pushing a 2500 Mega-Cab CTD!
Gotta go campin!
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heater, propane, water, water heater

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